Head of Service Delivery

ASC Connections; England; On-site; GBP 68,000 - 80,000; Full time

Job summary

A technology-driven business in Milton Keynes is seeking a Head of Service Delivery to lead a team and drive operational excellence. The ideal candidate will have proven experience in a senior leadership role, focusing on SaaS delivery and process improvement. If you are passionate about leading change and maximizing customer success, we want to hear from you.

Benefits

Plethora of benefits

Qualifications

• Proven experience in senior operational leadership within a fast-paced environment.
• Strong leadership skills with a track record of developing high-performing teams.
• Expertise in process improvement and operational optimisation.

Responsibilities

• Lead and inspire a team to deliver outstanding results.
• Drive operational excellence through process optimisation.
• Champion digital transformation initiatives.

Skills

Operational leadership

SaaS delivery

People leadership

Process improvement

Technology implementation

Data-driven decision making

Job description

Head of Service Delivery

Location: Milton Keynes
Salary: Up to 80K plus a plethora of benefits

We're looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. This is a senior leadership role where you'll shape how services are delivered at scale, ensuring exceptional customer experience while optimising processes and systems.

The Head of Service Delivery will:

• Lead and inspire a team of managers and service professionals to deliver outstanding results.
• Drive operational excellence through process optimisation, capacity planning, and workflow improvements.
• Champion digital transformation and automation initiatives to enable growth without increasing headcount.
• Collaborate across departments to align operational goals with business strategy.
• Foster a culture of empowerment, engagement, and continuous improvement.

The Head of Service Delivery will ideally have:

• Proven experience in senior operational leadership within a fast-paced or service-oriented environment.
• Experience delivering SaaS (Software as a Service) based solutions
• Strong people leadership skills with a track record of building and developing high-performing teams.
• Expertise in process improvement and operational optimisation.
• Experience implementing technology solutions to improve efficiency and scalability (knowledge of RPA or AI tools is a plus).
• Commercial acumen and the ability to make data-driven decisions.

You'll play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success. If you thrive on leading change and delivering measurable impact, we'd love to hear from you.

Apply today and help us redefine what great service delivery looks like.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.