Head of Service Delivery

Charles Simon Associates Ltd; Remote; GBP 68,000 - 80,000; Full time

Job summary

A leading consultancy in service delivery is seeking a Head of Service Delivery to oversee the service delivery framework, manage vendor relationships, and lead a team of senior delivery managers. This fully remote role offers a competitive salary of up to £80,000 per annum, depending on experience, and requires strong leadership skills and hands-on technical expertise in IT infrastructure. The ideal candidate will have a strategic mindset and be capable of driving continuous improvement initiatives within the organization.

Qualifications

• Proven experience in service delivery leadership within IT or technology environments.
• Strong vendor and 3rd-party management skills, including performance oversight and contract negotiation.
• Experience managing teams of senior delivery managers and driving accountability.

Responsibilities

• Lead and develop a team of senior delivery managers responsible for outsourced services.
• Own the service delivery framework, ensuring SLAs and KPIs are met.
• Manage vendor selection and onboarding processes.

Skills

Service delivery leadership

Vendor management

Team management

Hands-on technical expertise

Strategic mindset

Job description

Head of Service Delivery – (Infrastructure, Management, 3rd Party Suppliers, Vendors, Hands on, Team Management, RFP’s, Service Delivery) – Permanent – Fully Remote

Charles Simon Associates are currently looking for a Head of Service Delivery on a permanent basis for an existing client. This role is a fully remote position with a well established business and a leader in their field.

Location :

Fully Remote

Salary :

Up to £80,000 Per Annum D.O.E

Skills / Requirements for the Head of Service Delivery :

• Proven experience in service delivery leadership within IT or technology environments.
• Strong vendor and 3rd-party management skills, including performance oversight and contract negotiation.
• Experience managing small teams (3–4 senior delivery managers) and driving accountability.
• Ability to create and manage RFPs for new projects and BAU services.
• Hands‑on technical expertise in infrastructure (e.g., servers, networking, cloud environments).
• Ability to work across multiple infrastructure domains and support troubleshooting when required.
• Strategic mindset : capable of influencing future IT service roadmaps and improving delivery efficiency.

Start date is ASAP for the Head of Service Delivery

The Head of Service Delivery will be responsible for :

• Leading and develop a team of senior delivery managers responsible for outsourced services and projects.
• Owning the service delivery framework, ensuring SLAs and KPIs are met across all vendors.
• Managing vendor selection and onboarding processes, including RFP creation and evaluation.
• Collaborating with the CIO on the 3–5 year IT infrastructure roadmap, identifying opportunities for improvement.
• Act as an escalation point for critical service issues and provide hands‑on technical support when necessary.
• Drive continuous improvement initiatives to enhance service quality and infrastructure efficiency.

Please send an up‑to‑date copy of your CV to be considered for the Head of Service Delivery