Head of Section - Workplace Services 1

Munich Re; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global insurance firm in the City of London is seeking a professional to manage and execute global standardization and transformation of Workplace Services. The ideal candidate will lead large projects, oversee day-to-day operations, and manage financials while ensuring high security standards and compliance. Candidates should possess strong project management and financial management skills, with significant experience in an international environment. This role encourages diverse applicants, especially those who may not meet every requirement.

Qualifications

• Several years of experience managing large, business-critical projects.
• Experience in driving change-projects with diverse stakeholders.
• Proven skills in financial management.

Responsibilities

• Drive standardization and transformation globally for Workplace Services.
• Design roadmaps concerning new Workplace Systems and IT technologies.
• Oversee day-to-day operations of teams delivering Workplace Systems.
• Manage financials of Workplace Services function, including budgeting.

Skills

Project management

Change management

Financial management

IT technologies knowledge

Insurance and re-insurance knowledge

Negotiation skills

Cultural sensitivity

Education

Academic degree or comparable professional training

Job description

Responsibilities:

• Drive and execute standardization and transformation globally across the entire MRe Group to continuously improve efficiencies and leverage synergies of the Workplace Services function, ensuring global processes are implemented and followed across all entities, evolving needs of the organization and end-users are met, while new technological developments are considered in terms of relevance and benefit
• Design roadmaps concerning development and implementation of new Workplace Systems / end-user facing IT technologies, as well as managing lifecycles of all Workplace Systems to meet the organizations’ needs, ensure high quality and stability of provided services and support the business strategy
• Oversee day-to-day operations of teams responsible for delivering Workplace Systems, ensuring high-quality and stable services are provided to all end-users (MRe groupwide ~47.000 end-user devices), while ensuring high security standards for all Workplace Systems are implemented, executed, and followed
• Integrating processes, including all audit, compliance, and regulatory necessities, to ensure the Workplace Services function meets all necessary internal and external standards and legal requirements, without disruptions of ongoing, stable operations
• Manage financials of the entire Workplace Services function, including budgeting and benchmark[1]ing, to ensure teams have necessary resources and support to deliver high-quality services, while simultaneously ensuring teams manage their budgets in an effective and cost efficient manner
• Serving as key interface between Workplace Services function and other areas of the entire MRe Group, including business units (ERGO, MRe, MEAG), other IT teams, and second-line functions, in order to ensure needs of all stakeholders are considered and the organization stays up-to-date with industry trends and best practices
• Manage and develop own team of leaders and their employees in a global, culturally diverse setting, provide leadership, guidance, and support to ensure delivery of high-quality services and solutions, while fostering a culture of collaboration, innovation, and continuous improvement

Knowledge and Skills:

• Academic degree or comparable professional training
• Several years of sound experience in managing large, business-critical projects with diverse stakeholders in an enterprise-level and international environment
• Profound experience in driving change-projects with diverse stakeholders
• Proven skills in financial management
• Sound knowledge of IT technologies and architectures
• Sound knowledge of insurance and re-insurance market and subsequent business needs
• Strong implementation skills with a focus on results and overall goals
• Pragmatic and sustainable problem-solving with strategic foresight
• Entrepreneurial thinking and acting with persuasiveness, empathy and creativity
• Negotiating skills in contact with external providers, clients, board members, etc.
• Cultural sensitivity and ability to lead a global team

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!