Head of Sales Operations

NSC Global; City Of London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading IT services provider in London seeks a Head of Sales Operations to lead the global sales strategy. You'll ensure sales efficiency and effectiveness while optimizing CRM systems and collaborating with various teams. The ideal candidate has proven experience in B2B IT environments and strong analytical skills. This full-time role offers an opportunity to shape operational excellence within the organization.

Qualifications

• Proven experience leading Sales or Revenue Operations in a global B2B IT Technology or Managed Services environment.
• Strong analytical and process optimisation skills.
• Deep understanding of end-to-end sales processes (Lead-to-Cash).
• Excellent leadership and communication skills.

Responsibilities

• Translate business strategy into measurable sales plans.
• Optimize key sales processes and improve efficiency.
• Own CRM systems and ensure data integrity.
• Develop KPIs and dashboards for sales effectiveness.
• Collaborate with cross-functional teams for seamless execution.

Skills

Sales Operations leadership

Analytical skills

Process optimisation

CRM systems expertise

BI tools (Power BI, Tableau, Excel)

Leadership

Communication skills

Stakeholder management

Job description

Overview

NSC Global is a leading IT services and solutions provider delivering technology-enabled transformation to some of the world’s most recognized brands. We’re transforming how businesses operate through technology and are looking for a strategic leader to help drive our next phase of growth.

The Head of Sales Operations will lead the strategy processes and systems that power our global sales organization. This role ensures our sales teams have the tools, data, and insights to hit ambitious targets and scale effectively across all channels.

Responsibilities

• Strategy & Forecasting: Translate business strategy into measurable sales plans. Lead global forecasting and reporting, providing executive insights on pipeline health and performance.
• Process Excellence: Optimize key sales processes from lead management to deal desk support, removing bottlenecks and improving efficiency.
• Technology & Data: Own CRM systems and sales analytics, ensuring data integrity and high adoption. Identify and deploy automation tools to enhance productivity.
• Leadership: Develop KPIs and dashboards to monitor sales effectiveness and guide decision-making. Lead and grow a high-performing global Sales Operations team.
• Cross-Functional Alignment: Collaborate with Finance, HR, Marketing and Delivery to ensure seamless execution and compliance.

Qualifications

• Proven experience leading Sales or Revenue Operations in a global B2B IT Technology or Managed Services environment.
• Strong analytical and process optimisation skills with expertise in CRM systems and BI tools (e.g. Power BI, Tableau, Excel).
• Deep understanding of end-to-end sales processes (Lead-to-Cash).
• Excellent leadership, communication and stakeholder management skills.

Why Join Us

This is a rare opportunity to shape the future of a global sales organization driving operational excellence and sustainable growth.

Ready to make an impact? Apply now to join NSC Global and lead sales operations at scale.

Key Skills

Succession Planning, Growing Experience, Expense Management, Management Experience, Rackspace, Laboratory Management, Senior Leadership, Operations Management, Relationship Management, Leadership Experience, negotiation, Taxonomy

Required Experience: Director

Employment Type: Full-Time

Department / Functional Area: Sales

Experience: years

Vacancy: 1