Head of Retail

Zachary Daniels Recruitment; Manchester; On-site; GBP 70,000 - 100,000; Full time

Job summary

An established retail recruitment firm is seeking a Head of Store Operations for a multi-site retail business in the UK. This role involves full operational accountability and leading a diverse team while driving strategic and commercial objectives. The ideal candidate will have significant experience in retail operations, managing large teams, and ensuring top-notch customer experience and financial performance. This is a unique opportunity to influence the growth trajectory of a leading retail brand.

Qualifications

• Proven experience as a multi-site retail operator managing over 200 colleagues.
• Strong background in financial and commercial performance.
• Ability to inspire large teams and drive operational excellence.

Responsibilities

• Lead multi-site operations and manage Store Managers.
• Set strategic direction and drive commercial performance.
• Ensure operational, legal, and brand standards are met.

Skills

Leadership

Strategic thinking

Operational oversight

Commercial acumen

Job description

Head of Store Operations

Relocation to Jersey, Channel Islands

Zachary Daniels is seeking an exceptional retail leader to join our senior management team as Head of Store Operations. This is a rare opportunity to take full operational and commercial accountability for a highly successful multi-site, multi-category retail business, operating across Technology, Food, Fashion, Home and Beauty.

Owned and operated this business has built a strong reputation as a first-class retail partner, consistently delivering high standards, strong financial performance and an outstanding customer experience. We are now looking for a seasoned store operator to help drive the next phase of our growth journey.

The Role

Reporting directly to the Managing Director, you will lead a complex, multi-site operation, managing Store Managers and senior trading leaders while working closely with finance, HR and external stakeholders. You will be responsible for setting strategic direction, driving commercial performance, maximising availability, and ensuring exemplary operational, legal and brand standards across the estate.

This role requires a confident, credible leader who can balance strategic thinking with hands‑on operational oversight, inspire large teams, and make decisive calls to drive performance.

About You

A proven multi‑site retail operator with experience leading 200+ colleagues in a complex environment

Strong commercial and financial acu...