Head of Reservations — Luxury Hotel Growth & Leadership

Ocean House; Bala; On-site; GBP 125,000 - 150,000; Full time

Job summary

A distinguished country house hotel in Wales is seeking a Head of Reservations to lead and develop their reservations team. This pivotal role ensures guest satisfaction by overseeing all booking activities, managing operations, and maintaining service excellence. The ideal candidate will have significant experience in hospitality, strong leadership skills, and a detailed understanding of revenue management. A competitive salary, onsite parking, meals on duty, and employee discounts are offered for this full-time role.

Benefits

Competitive salary

Onsite parking

Complimentary meals on duty

Generous hotel discounts

Qualifications

• Proven experience in a senior reservations, revenue or reservations management role.
• Strong working knowledge of hotel reservation systems.
• Demonstrated experience in managing and developing a reservations team.

Responsibilities

• Lead and develop the reservations team.
• Oversee all reservations activity for rooms and events.
• Act as the primary point of escalation for complex reservations.

Skills

Leadership

Analytical skills

Organizational skills

Communication skills

Commercial awareness

Education

HND / Degree in Hospitality Management

Diploma in Hospitality, Tourism or Hotel Operations

Tools

PMS systems

Microsoft Excel

Job description

A distinguished country house hotel in Wales is seeking a Head of Reservations to lead and develop their reservations team. This pivotal role ensures guest satisfaction by overseeing all booking activities, managing operations, and maintaining service excellence. The ideal candidate will have significant experience in hospitality, strong leadership skills, and a detailed understanding of revenue management. A competitive salary, onsite parking, meals on duty, and employee discounts are offered for this full-time role.