Head of Quality & Improvement

Ringway; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider is seeking a Head of Quality and Improvement to lead the development of quality strategies in Newcastle. This role involves fostering a culture of excellence and continuous improvement. Key responsibilities include driving process improvements and collaborating with various teams to enhance service delivery. Candidates should have strong process improvement experience, excellent communication skills, and ideally hold a degree in a relevant field. This is a permanent, full-time position with national responsibilities.

Qualifications

• Proven experience in process improvement and quality management.
• Ability to analyse data and convert insights into actionable improvements.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Drive quality and continuous improvement across business units.
• Develop and implement lean processes aligned with strategic goals.
• Analyse operational data to identify improvement opportunities.
• Collaborate with teams to enhance productivity and reduce waste.
• Support development of performance tracking dashboards.

Skills

Process improvement

Data analysis

Stakeholder engagement

Lean methodologies

Communication skills

Education

Degree in Quality Management, Engineering, or Manufacturing

Job description

Head of Quality and Improvement

Permanent, Full Time

Location: National - Ideally based in the South East or Central England (Milton Keynes, Bracknell, Gloucester / Worcester corridor, Watford).

The Head of Quality and Improvement will lead the development and deployment of quality and improvement strategies, plans and initiatives across Ringway. This role is responsible for supporting process development such that they meet the highest standards of quality and efficiency, driving continuous improvement, and fostering a culture of excellence, improvement, optimisation and innovation.

Key Responsibilities

• Drive quality and continuous improvement across Ringway business units, focusing on incremental process improvements and innovation.
• Develop and implement lean processes aligned with the four pillars strategy, including optimisation and efficiency initiatives.
• Analyse operational data and use insights to identify improvement opportunities (e.g., reactive vs planned works, gully cleansing, pothole management).
• Collaborate with business units to implement changes that enhance productivity, reduce waste, and improve service delivery.
• Support development of Power BI dashboards to track performance themes and KPIs.
• Engage with stakeholders at all levels - from operatives to director - to influence and embed best practices.
• Promote a culture of quality and efficiency, challenging traditional methods where appropriate.
• Work closely with Quality Managers and operational teams to ensure compliance with standards and client requirements.
• Attend monthly meetings at Watford and other central locations; represent the optimisation pillar in strategic discussions.

Person Specification

• Strong process improvement and quality management experience.
• Ability to analyse data and translate insights into actionable improvements.
• Excellent stakeholder engagement and communication skills.
• Experience implementing lean methodologies and driving cultural change.
• Comfortable influencing across all levels of the organisation.
• Degree in Quality Management, Engineering, or Manufacturing (preferred but not essential).
• Appreciation of lean principles and quality processes.