Head of Property Management

Turner Wise; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading estate agency in London is seeking an experienced Head of Property Management to develop and implement strategies while leading a team of 8-10 people. This role focuses on driving client satisfaction, overseeing property management operations, and fostering a positive work environment. The ideal candidate should have a strong background in property management and team leadership, ensuring the highest standards are consistently met.

Qualifications

• Proven experience in property management and leading teams.
• Strong knowledge of the property market and client satisfaction.
• Ability to create performance standards and KPIs.

Responsibilities

• Develop and implement property management strategies.
• Drive client satisfaction and revenue growth.
• Advise on budgets, staffing, and operational efficiency.
• Oversee management of the portfolio and ensure smooth operations.

Skills

Team leadership

Property management

Client relations

Budget management

Job description

Are you an experienced Head of Property Management who is keen to work for a modern and forward thinking business?

Our client is a high-end , reputable estate agency in South West London. They are particularly strong and active in the higher end of the property market and pride themselves on their enviable reputation throughout London.

You will oversee and lead a team of 8-10 people to ensure all services across the support line are functioning and presented to the highest standard, consistently exceeding expectations of tenants and landlords. A key part of the role is to foster collaboration, encourage continuous self-development and awareness, and create a proactive and positive working environment that motivates and inspires the support team. If this sounds like an environment you would thrive in, please get in touch!

DUTIES :

• Develop and implement the overall property management strategy for the business
• Drive client satisfaction, retention, and long-term revenue growth
• Advise directors on departmental budgets, staffing, and operational efficiencies
• Establish KPIs and performance standards for the property management team

Operational Responsibilities

• Oversee day-to-day management of the existing managed portfolio
• Ensure smooth rent collection, arrears control, and landlord ...