Head of Product Communications — Global CX & AI

Kraken; Greater London; Hybrid; GBP 171,000 - 210,000; Full time

Job summary

A sustainable energy technology company is seeking a Head of Product - Comms to lead the development of customer engagement platforms. This senior role involves owning product strategies across multiple communication channels, managing a team of product managers, and integrating AI to enhance user experience. The successful candidate will have extensive experience in SaaS product management and strong communication skills, contributing to the company's mission of supporting utilities in the clean energy transition.

Benefits

Competitive salary

Diverse work environment

Flexible working arrangements

Qualifications

• 8+ years in SaaS product management, including senior leadership experience.
• Experience with voice platforms and customer engagement systems.
• Excellent written and verbal executive communication skills.

Responsibilities

• Own the customer engagement platform across voice and digital channels.
• Lead and grow a team of product managers, focusing on product excellence.
• Drive strategic partnerships and enhance product portfolio.

Skills

SaaS product management

CCaaS experience

Strong product mindset

Executive communication skills

Experience with AI

Coaching product managers

Job description

A sustainable energy technology company is seeking a Head of Product - Comms to lead the development of customer engagement platforms. This senior role involves owning product strategies across multiple communication channels, managing a team of product managers, and integrating AI to enhance user experience. The successful candidate will have extensive experience in SaaS product management and strong communication skills, contributing to the company's mission of supporting utilities in the clean energy transition.