Head of Operations - Care and Support

EMH Group; East Midlands; Hybrid; GBP 72,000; Full time

Job summary

A care and support organization in the East Midlands seeks an experienced Head of Operations to lead strategic and operational delivery across care services. You will be responsible for ensuring compliance, managing operational performance, and driving innovation in person-centred care. The ideal candidate has substantial management experience and a deep understanding of CQC regulations. This full-time role offers a competitive salary and extensive benefits including annual leave and pension.

Benefits

Competitive salary

34 days’ annual leave

Contributory pension scheme

Flexible working

Training and development opportunities

Qualifications

• Extensive management experience in care and support settings.
• Track record of achieving good or outstanding regulatory outcomes.
• In-depth knowledge of relevant policies, legislation, and regulations.

Responsibilities

• Lead the development and delivery of person-centred care and support services.
• Oversee operational performance, risk management, and financial sustainability.
• Work collaboratively to identify growth opportunities and mobilise new services.

Skills

Understanding of CQC regulatory frameworks

Exceptional communication skills

Interpersonal skills

Leadership in care settings

Job description

Head of Operations - Care and Support
Salary: £71,372 per annum
Location: Home-based with travel across the East Midlands and surrounding areas
Hours: Monday–Friday 35 hours per week
Full Time
Permanent

The role requires an enhanced DBS disclosure.

We are seeking an experienced and dynamic Head of Operations – Care and Support to lead the strategic and operational delivery of regulated and non-regulated care services across our portfolio. This is a pivotal leadership role, ensuring that our services remain person‑centred, fully compliant, and committed to continuous improvement.

About the role

You will lead and champion the strategic development and delivery of outstanding, person‑centred care and support services. These services must be financially sustainable, safe, and fully compliant with internal and external policies and regulation. Your leadership will ensure that all services reflect and uphold emh’s vision, mission and values promoting equity, dignity and inclusion for everyone we support and work alongside.

The Head of Operations – Care and Support will oversee operational performance, risk management, and financial sustainability while working collaboratively with senior leaders to identify growth opportunities and successfully mobilise new services.

Your ability to combine strategic thinking with operational excellence will be key to driving innovation and continuous improvement across our care and support portfolio.

Our ideal Candidate

We are seeking a leader who demonstrates a clear and comprehensive understanding of Care Quality Commission (CQC) regulatory frameworks, committed to ensuring compliance is met with transparency and ethical practice.

You will bring extensive management experience across varied care and support settings, consistently achieving good or outstanding regulatory outcomes through inclusive and person‑centred leadership.

The successful candidate will have in‑depth knowledge of relevant policies, legislation, and regulations, ensuring consistent and values‑led application across all services.

Exceptional communication and interpersonal skills are essential, enabling you to build trust, foster collaboration, and maintain positive relationships with internal teams, partners, and stakeholders.

Our generous package includes

• Competitive salary
• 34 days’ annual leave (including statutory days), increasing with length of service (pro‑rata for part time)
• Contributory pension scheme
• Flexible working
• 2 colleague benefits portals providing discounts
• Access to our 24 hour Employee Assistance Programme
• A wide range of training and development opportunities (we are an Investors in People accredited organisation)

If you are ready to make an impact and help EMH shape the future of care and support apply today!

Closing Date for applications

15 December 2025
Shortlisting of applications: 17th December 2025
Interviews scheduled: 12th and 15th January 2026

About us

emh care & support is part of emhwhichprovides affordable homesand related care and support services to communities across the East Midlands.

Enabling better lives is at the heart of everything we do. We help vulnerable people live an enjoyable, independent life by advocating on their behalf or by providing activities, support, care, and housing that matches their needs.

We also provide diverse housing and supported living servicesto a range of peoplewhose circumstances have made their lives or their housing vulnerable, such as teenage parents, older people, andhomeless people.

The people we support can access daytime activitiesthrough an exciting programme that takes place at venues across Derbyshire. We also work with the community, such as universities and doctors, to provide better access to information for our client groups.