Head of HR

Maximum ManagementFrazer Jones USA; Greater London; On-site; GBP 70,000 - 80,000; Full time

Job summary

A multi-site consumer services company is seeking a Head of HR to drive its people strategy amid national growth. This senior leadership position requires strong expertise in HR frameworks, UK employment law, and employee relations. Key responsibilities include implementing HR systems, overseeing payroll, and managing workforce planning. The role is based in Hammersmith, with a salary range of £70,000 – £80,000, requiring four days onsite, transitioning to three in the future.

Qualifications

• Extensive experience in a multi-site business environment, preferably in facilities, hospitality, or retail.
• Proven ability to partner with senior leadership teams and influence executive decisions.
• Experience in managing complex employee relations cases.

Responsibilities

• Shape and deliver a pragmatic people strategy for national growth.
• Implement HR systems and meaningful people metrics.
• Oversee total reward, payroll, and compliance.

Skills

Senior HR leadership experience

Employee relations expertise

Organizational design

Workforce planning

Understanding of UK employment law

Tools

HRIS implementation

Job description

My client is an expanding, multi‑site consumer services business looking to appoint a Head of HR to help build the people infrastructure required for their next phase of national growth.

About the role

This is a senior HR leadership role partnering closely with the executive team as the business enters a phase of cross‑national expansion. With a UK footprint of 30+ sites and c.90 employees, you will shape and deliver a pragmatic people strategy that balances commercial priorities with strong governance, evolving the function from day‑to‑day HR management into a scalable, data‑led operation.

You will lead on organisational design, workforce planning, employee relations and reward, ensuring the business has the structure, capability and leadership required to perform. A key focus will be creating consistency across a distributed workforce through the implementation of fit‑for‑purpose HR systems, meaningful people metrics and clear leadership reporting. The role also owns total reward, payroll oversight and compliance, alongside the design and delivery of practical training and development programmes that strengthen management capability and drive performance. Strong employee relations experience and a deep understanding of UK employment law are essential.

About you

You will be an experienced HR professional who has worked in a growing multi‑site business. You will have supported a business set up HR and will have implemented a people strategy that supports growth and people capabilities. You must have experience implementing a new HR System (HRIS).

Required experience

• Proven experience in a senior HR leadership role (Head of HR, Senior HR Manager or equivalent) within a multi‑site, operationally led business e.g. facilities, hospitality, retail etc
• Strong track record of partnering with senior leadership teams and influencing at executive level
• Demonstrable experience building or scaling HR frameworks, policies and processes to support business growth
• Deep expertise in UK employment law, with hands‑on experience managing complex employee relations cases through to resolution
• Experience leading organisational change, workforce planning and organisational design in a growing or transforming environment
• Successful implementation or oversight of HR systems, data, reporting and people metrics to support commercial decision‑making
• Experience overseeing payroll processes and working effectively with third‑party providers

Salary

£70,000 – £80,000

Location

Hammersmith – x4 days onsite with the view to reducing to 3 in the future.

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.