Head of Front Desk & Guest Experience

Elite Hotels; Forest Row; On-site; GBP 26,000 - 38,000; Full time

Job summary

Elite Hotels is seeking a Reception Manager to oversee the day-to-day running of the hotel reception and ensure guest service excellence in line with AA 4 Red Star standards and internal satisfaction metrics.

You will be the main point of contact for guests, tasked with delivering warm, proactive service, managing a front office team, and driving training and development to exceed expectations. This is a full-time role with weekend and evening shifts.

Qualifications

• Experience in hotel front office operations.
• Excellent communication and leadership to train and develop the team.
• Strong organizational skills with problem solving and attention to detail.
• Knowledge of Opera PMS or similar front office system.

Responsibilities

• Oversee day-to-day running of hotel reception and ensure high guest service standards.
• Deliver exceptional service and create lasting impressions for guests.
• Act as main point of contact for guests and respond to their needs.
• Full-time role with five days over seven, including weekends and evenings.

Skills

Front office operations

Leadership / team training

Guest service

Tools

Opera PMS

Job description

Elite Hotels is seeking a Reception Manager to oversee the day-to-day running of the hotel reception and ensure guest service excellence in line with AA 4 Red Star standards and internal satisfaction metrics.

You will be the main point of contact for guests, tasked with delivering warm, proactive service, managing a front office team, and driving training and development to exceed expectations. This is a full-time role with weekend and evening shifts.