Guest Experience Manager, Front Desk

Elite Hotels (Rotherwick) Ltd.; East Grinstead; On-site; GBP 32,000 - 42,000; Full time

Job summary

Elite Hotels (Rotherwick) Ltd. is seeking a Reception Manager to oversee the daily operation of the hotel reception and ensure exceptional guest service. You will lead a dedicated team, train staff, and maintain high standards in line with AA 4 Red Star guidelines.

The role is full-time with five days over seven, including weekends and evenings, requiring flexibility and a customer-focused mindset to exceed guest expectations.

Qualifications

• Experience in hotel front office operations.
• Strong communication and leadership abilities.
• Excellent problem-solving and attention to detail.
• Familiarity with front desk software such as Opera PMS.

Responsibilities

• Oversee day-to-day running of hotel reception and ensure the highest guest service standards.
• Act as main point of contact for guests, delivering exceptional service and creating lasting impressions.
• Lead and train the reception team, developing staff and driving performance.
• Work flexibly across five days in seven, including weekends and evenings.

Skills

Front office operations

Excellent communication

Team motivation/leadership

Opera PMS knowledge

Tools

Opera PMS

Job description

Elite Hotels (Rotherwick) Ltd. is seeking a Reception Manager to oversee the daily operation of the hotel reception and ensure exceptional guest service. You will lead a dedicated team, train staff, and maintain high standards in line with AA 4 Red Star guidelines.

The role is full-time with five days over seven, including weekends and evenings, requiring flexibility and a customer-focused mindset to exceed guest expectations.