Front Office Guest Experience Leader

Interstate Europe Hotels & Resorts; England; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Hotel discounts

Staff parking

Stream pay program

Flexible working opportunities

Gym facilities access

Employee assistance programme

Career breaks

Job summary

Aimbridge Hospitality, the global hotel brand, is seeking a Guest Service Manager - Front Office to lead the reception team and ensure an exceptional guest experience across all inquiries and bookings. You will drive revenue through efficient front office operations, maintain service standards, and support staff development.

The role requires experience in hotel front office management, strong communication, and leadership skills, with familiarity in PMS, booking engines, and CRM tools.

Qualifications

• Experience in managing front office operations within a hotel environment.
• Strong customer service orientation with ability to handle inquiries and complaints.
• Proven leadership in recruiting, developing, and motivating front office staff.

Responsibilities

• Lead the Front Office operation to ensure exceptional guest experiences and optimal revenue.
• Oversee recruitment and ongoing development of the front office team with regular feedback.

Skills

Front Office Management

Customer Service

Staff Leadership

Communication Skills

Problem Solving

Tools

PMS (Property Management System)

Booking Engines

CRM Tools

Job description

Aimbridge Hospitality, the global hotel brand, is seeking a Guest Service Manager - Front Office to lead the reception team and ensure an exceptional guest experience across all inquiries and bookings. You will drive revenue through efficient front office operations, maintain service standards, and support staff development.

The role requires experience in hotel front office management, strong communication, and leadership skills, with familiarity in PMS, booking engines, and CRM tools.