Reception Manager

Elite Hotels (Rotherwick) Ltd.; Forest Row; On-site; GBP 32,000 - 42,000; Full time

Job summary

Elite Hotels (Rotherwick) Ltd. is seeking a Reception Manager to oversee daily front-of-house operations and ensure the highest guest service standards in a 4 Red Star setting.

You will act as the main guest contact, delivering warm, proactive service and leading a motivated reception team to exceed expectations. The role is full time, requiring flexibility to work five days out of seven, including weekends and evenings, with a focus on maintaining exceptional guest satisfaction and frontline

Qualifications

• Experience in hotel front office operations.
• Excellent communication and motivational skills to train and develop the reception team.
• Strong organisational skills with problem-solving abilities and attention to detail.
• Knowledge of Opera PMS or similar hotel front office system.

Responsibilities

• Oversee day-to-day running of the hotel reception and uphold AA 4 Red Star service standards.
• Deliver exceptional guest service and create lasting impressions as the main point of contact for guests.
• Lead and develop the reception team to exceed guest expectations and train staff as needed.
• Maintain flexibility to cover weekends and evenings as part of a full-time five-days-in-seven schedule.

Job description

Reception Manager Key Responsibilities:

The Reception Manager is responsible for the day to day running of the hotel reception, ensuring the highest quality of guest service standards are adhered to by the Reception team, using the AA guidelines for a 4 Red Star Hotel as well as the expectations for the internal Guest Satisfaction Surveys and Mystery Shopper reports. The role will require you to deliver exceptional service and create lasting impressions. As the main point of contact for all our guests you will need to be warm and motivated with an indisputable desire to exceed their expectations. This fantastic opportunity would be perfect for an experienced Reception Supervisor looking to progress their career.

This is a full time role, working five days over seven, including weekends and evenings, so flexibility is required.

Reception Manager Key Attributes

• A background working in hotel front office operations.
• An excellent communicator and motivator to be able to train and develop the current dedicated team and lead by example at all times.
• Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.
• Knowledge of Opera PMS or similar hotel front office system.

At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.