Assistant Reception Manager

Valor Hospitality; Wootton Bridge; Presencial; GBP 26.000 - 32.000; Jornada completa

Descripción de la vacante

Valor Hospitality is seeking an Assistant Reception Manager to lead the front desk team, ensuring a warm welcome and impeccable service from check-in to check-out.

You will oversee daily operations, manage reservations, handle billing, and collaborate with other departments to meet guest needs while upholding health and safety standards.

Formación

• Experience in a supervisory role within hospitality, preferably hotel reception.
• Strong leadership to inspire and manage a team.
• Excellent communication and interpersonal skills.
• Proficiency with hotel management software (Opera, PMS).
• Strong organizational skills and attention to detail.
• Ability to stay calm under pressure.
• Flexible shifts including weekends and holidays.

Responsabilidades

• Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Oversee daily front desk operations, ensuring efficient and smooth procedures.
• Manage room reservations, cancellations, and modifications with accuracy.
• Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
• Liaise with other departments to ensure guest needs are met promptly and efficiently.
• Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Conocimientos

Team leadership

Guest service

Communication skills

Operational oversight

Educación

Hospitality supervisory experience

Herramientas

Opera PMS

Descripción del empleo

Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality.,

Key Responsibilities

• Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
• Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
• Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
• Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
• Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Requirements

• Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS).
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with a calm and professional demeanour.
• Flexibility to work various shifts, including weekends and holidays.