Luxury Front Desk Supervisor | Guest Experience Leader

St. James's Hotel & Club - Reception; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Travel card

Staff meals

Job summary

St. James's Hotel & Club in Mayfair is seeking an experienced Reception Supervisor to lead the Front Desk team, delivering personalised, world‑class service and upholding the hotel’s renowned standards of discreet, opulent hospitality.

You will supervise daily Front Office operations, manage check‑in/check‑out and guest inquiries, mentor colleagues, ensure accurate room allocations with Opera PMS, and collaborate with Housekeeping to maximise availability while maintaining exceptional guest

Qualifications

• Experience in supervisory Front Office in a luxury hotel.
• Knowledge of Opera PMS or similar hotel management system.
• Excellent communication and interpersonal skills.
• Calm under pressure with sound operational decision making.
• Willingness to work evenings, weekends and occasional night shifts.
• Strong leadership and coaching abilities in a team environment.

Responsibilities

• Supervise Front Desk operations during shifts.
• Support check-in/check-out, cashiering, room allocations and guest enquiries.
• Maintain service standards and departmental performance.
• Lead the reception team and ensure effective handovers.
• Collaborate with Housekeeping to maximise room availability.
• Address guest feedback and drive service recovery.

Skills

Front Office leadership

Guest service excellence

Opera PMS experience

Communication skills

Leadership & coaching

Flexibility

Problem solving

Hospitality passion

Tools

Opera PMS

Job description

St. James's Hotel & Club in Mayfair is seeking an experienced Reception Supervisor to lead the Front Desk team, delivering personalised, world‑class service and upholding the hotel’s renowned standards of discreet, opulent hospitality.

You will supervise daily Front Office operations, manage check‑in/check‑out and guest inquiries, mentor colleagues, ensure accurate room allocations with Opera PMS, and collaborate with Housekeeping to maximise availability while maintaining exceptional guest