Reception Manager

Elite Hotels; Forest Row; On-site; GBP 26,000 - 38,000; Full time

Job summary

Elite Hotels is seeking a Reception Manager to oversee the day-to-day running of the hotel reception and ensure guest service excellence in line with AA 4 Red Star standards and internal satisfaction metrics.

You will be the main point of contact for guests, tasked with delivering warm, proactive service, managing a front office team, and driving training and development to exceed expectations. This is a full-time role with weekend and evening shifts.

Qualifications

• Experience in hotel front office operations.
• Excellent communication and leadership to train and develop the team.
• Strong organizational skills with problem solving and attention to detail.
• Knowledge of Opera PMS or similar front office system.

Responsibilities

• Oversee day-to-day running of hotel reception and ensure high guest service standards.
• Deliver exceptional service and create lasting impressions for guests.
• Act as main point of contact for guests and respond to their needs.
• Full-time role with five days over seven, including weekends and evenings.

Skills

Front office operations

Leadership / team training

Guest service

Tools

Opera PMS

Job description

Reception Manager Key Responsibilities:

The Reception Manager is responsible for the day to day running of the hotel reception, ensuring the highest quality of guest service standards are adhered to by the Reception team, using the AA guidelines for a 4 Red Star Hotel as well as the expectations for the internal Guest Satisfaction Surveys and Mystery Shopper reports. The role will require you to deliver exceptional service and create lasting impressions. As the main point of contact for all our guests you will need to be warm and motivated with an indisputable desire to exceed their expectations. This fantastic opportunity would be perfect for an experienced Reception Supervisor looking to progress their career.

This is a full time role, working five days over seven, including weekends and evenings, so flexibility is required.

Reception Manager Key Attributes

• A background working in hotel front office operations.
• An excellent communicator and motivator to be able to train and develop the current dedicated team and lead by example at all times.
• Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.
• Knowledge of Opera PMS or similar hotel front office system.

At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.