Front Desk Lead — Premium Guest Experience

Poolhouse; Greater London; On-site; GBP 16,820 - 24,796; Part time

Benefits offered by this job

Employee Success Share Scheme

Free Health Assured EAP membership

Monthly Employee rewards

Medicash Health Cash plan

Wagestream access

Paid volunteer day

Free nutritious meals

Job summary

A hospitality service provider in Greater London seeks a Reception Supervisor to manage front desk operations and ensure exceptional guest experiences. This role involves leading the host team, handling bookings, and ensuring the reception area is welcoming and efficient. Ideal candidates will have experience in guest services, excellent communication skills, and a calm demeanor under pressure. This position offers competitive pay and various employee benefits including health support and monthly rewards.

Qualifications

• Proven experience in a host/reception or guest services role, ideally in a premium, high-volume venue.
• Confident shift leader: calm under pressure, decisive, and solutions-focused.
• Meticulous attention to detail in presentation, notes, and handovers.

Responsibilities

• Lead the host team on shift to deliver a world-class welcome and farewell.
• Manage guest flow during busy periods and allocate tables.
• Handle escalations, guest complaints, and special requests professionally.

Skills

Experience in guest services

Calm under pressure

Excellent communication

Proficient with booking software

Attention to detail

Conflict resolution skills

High personal standards

Tools

Bookings/guest-management software

Job description

A hospitality service provider in Greater London seeks a Reception Supervisor to manage front desk operations and ensure exceptional guest experiences. This role involves leading the host team, handling bookings, and ensuring the reception area is welcoming and efficient. Ideal candidates will have experience in guest services, excellent communication skills, and a calm demeanor under pressure. This position offers competitive pay and various employee benefits including health support and monthly rewards.