Front Office Manager - Elevate 4-Star Guest Experience

Burnham Beeches Hotel; United Kingdom; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company events

Company pension

Discounted or free food

Employee discount

Free parking

On-site parking

Job summary

Burnham Beeches Hotel is seeking a Reception Manager to lead the front office team in delivering refined, personalised service for guests in a 4-star setting. You will manage check-in/out, reservations, and guest enquiries, ensuring smooth operations and high standards across the reception and lobby areas.

You will work closely with Housekeeping, Events, and F&B to maximise guest satisfaction, handle feedback and VIP requests, and contribute to revenue through upselling and efficient daily

Qualifications

• Proven experience leading front desk or reception teams in a hotel environment.
• Excellent guest service and communication skills with a professional appearance.
• Strong organisational skills and attention to detail in a busy hotel setting.
• Proactive problem solving and ability to work under pressure to maintain service standards.
• Commercial awareness including upselling and managing occupancy and revenue.

Responsibilities

• Oversee all front desk operations including check-in/out, reservations, and guest enquiries
• Lead, train, and motivate the reception team to deliver 4-star service standards
• Ensure a warm, professional guest journey at all times
• Manage guest feedback, complaints, and VIP requests promptly
• Collaborate with Housekeeping, Events, and F&B teams to maintain service quality
• Monitor room availability, occupancy levels, and upselling opportunities
• Ensure presentation standards of reception and lobby areas
• Control cash handling, billing accuracy, and daily reconciliation
• Support revenue targets through room upgrades and add-on sales
• Ensure compliance with brand standards and health & safety regulations

Skills

Leadership

Guest service

Communication

Organisation

Problem solving

Upselling

IT & PMS knowledge

Tools

Opera

Protel

RMS

Job description

Burnham Beeches Hotel is seeking a Reception Manager to lead the front office team in delivering refined, personalised service for guests in a 4-star setting. You will manage check-in/out, reservations, and guest enquiries, ensuring smooth operations and high standards across the reception and lobby areas.

You will work closely with Housekeeping, Events, and F&B to maximise guest satisfaction, handle feedback and VIP requests, and contribute to revenue through upselling and efficient daily