Reception Manager

Elite Hotels (Rotherwick) Ltd.; East Grinstead; On-site; GBP 32,000 - 42,000; Full time

Job summary

Elite Hotels (Rotherwick) Ltd. is seeking a Reception Manager to oversee the daily operation of the hotel reception and ensure exceptional guest service. You will lead a dedicated team, train staff, and maintain high standards in line with AA 4 Red Star guidelines.

The role is full-time with five days over seven, including weekends and evenings, requiring flexibility and a customer-focused mindset to exceed guest expectations.

Qualifications

• Experience in hotel front office operations.
• Strong communication and leadership abilities.
• Excellent problem-solving and attention to detail.
• Familiarity with front desk software such as Opera PMS.

Responsibilities

• Oversee day-to-day running of hotel reception and ensure the highest guest service standards.
• Act as main point of contact for guests, delivering exceptional service and creating lasting impressions.
• Lead and train the reception team, developing staff and driving performance.
• Work flexibly across five days in seven, including weekends and evenings.

Skills

Front office operations

Excellent communication

Team motivation/leadership

Opera PMS knowledge

Tools

Opera PMS

Job description

Reception Manager Key Responsibilities:

The Reception Manager is responsible for the day to day running of the hotel reception, ensuring the highest quality of guest service standards are adhered to by the Reception team, using the AA guidelines for a 4 Red Star Hotel as well as the expectations for the internal Guest Satisfaction Surveys and Mystery Shopper reports. The role will require you to deliver exceptional service and create lasting impressions. As the main point of contact for all our guests you will need to be warm and motivated with an indisputable desire to exceed their expectations. This fantastic opportunity would be perfect for an experienced Reception Supervisor looking to progress their career.

This is a full time role, working five days over seven, including weekends and evenings, so flexibility is required.

Reception Manager Key Attributes

• A background working in hotel front office operations.
• An excellent communicator and motivator to be able to train and develop the current dedicated team and lead by example at all times.
• Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.
• Knowledge of Opera PMS or similar hotel front office system.

At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.