Head of Driver Operations

yohrs.co.uk; England; On-site; GBP 100,000 - 125,000; Full time

Job summary

A logistics company is seeking a Head of Driver Operations based in South Buckinghamshire. In this strategic role, you will develop and implement operational strategies, oversee national operations, and lead a team to ensure service quality and customer satisfaction. Ideal candidates will have a background in logistics, strong people management skills, and the ability to foster accountability and continuous improvement within their teams. Competitive salary along with bonus potential is offered.

Benefits

Competitive salary

Bonus potential

Professional development opportunities

Qualifications

• Experience in transport, logistics or fleet operational environments.
• Strong interpersonal skills to build relationships at all levels.
• Demonstrated people management skills with high-performing teams.

Responsibilities

• Develop operational strategy aligned with business objectives.
• Oversee multi-site operations for national readiness.
• Lead team recruitment, mentoring, and performance.

Skills

Transport industry experience

Interpersonal skills

People management

Resource planning

Job description

Headlines :

• Head of Driver Operations
• Based South Buckinghamshire
• Competitive salary + bonus potential

We’re partnering with an established and trusted logistics business to hire a new Head of Driver Operations. It’s a strategic leadership role ensuring operational readiness across fleet, drivers and support functions to deliver a high-quality service to clients nationwide. This is an exciting time to join the team as they expand operations across multiple sectors including utilities, public services, private chauffeuring and large-scale events. Our client is committed to fostering a culture of accountability, respect and continuous improvement making it a place where talented professionals can thrive and have a real impact.

Why join the team?

• Opportunity to shape the operational strategy for a growing, dynamic business
• Work alongside senior leadership in a role that impacts national operations
• Competitive salary, benefits and professional development opportunity

What you’ll do :

• Develop and implement an operational strategy aligned with business objectives
• Oversee national and multi-site field operations, ensuring readiness across fleet, drivers and support functions
• Lead contingency planning for peak demand and emergency response
• Build and maintain strong relationships with internal leadership and key stakeholders based on transparency and delivery excellence
• Lead performance reviews, operational briefings and escalation discussions with customers
• Coordinate and enhance customer service operations to drive satisfaction, retention, and continuous improvement
• Recruit, mentor, motivate, and develop teams to drive productivity, engagement and a high-performance culture
• Ensure consistent onboarding, training, compliance and performance management processes
• Promote a culture of safety, accountability, and continuous improvement
• Share responsibility for new business development and ongoing contract performance
• Lead the development and continuous improvement of operational processes

What we’re looking for :

• Experience in transport, logistics or fleet and field-based operational environments
• Interpersonal skills, able to build trusted relationships at all levels
• People management skills with a track record of recruiting, motivating, coaching and developing high-performing teams
• Resource planning capability, ensuring efficient utilisation of people, systems and logistics assets