Head of Customer Success: Growth & Transformation

RGH-Global Limited; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A mission-focused online commerce organization is looking for a Head of Customer Success to lead their customer success efforts during a transformative phase. The role involves developing B2B customer success operations, driving growth and customer retention using data insights, and inspiring a high-performing team. Ideal candidates have extensive experience in a B2B or tech-driven environment and proven abilities in leading change and optimizing processes. This opportunity blends innovation with a strong customer-first focus.

Qualifications

• Extensive experience leading customer success in a B2B or technology-driven environment.
• Proven ability to lead change and optimize processes.
• Demonstrated success in achieving growth and retention through data and technology.

Responsibilities

• Inspire and develop a high-performing team through growth and transformation.
• Create efficient scalable processes and tech-driven workflows to enhance customer experience.
• Drive customer retention and business outcomes using data insights.
• Collaborate with product operations and sales teams to shape organizational strategy.
• Support expansion into new regions.

Skills

Leadership

Customer success strategies

Data analysis

Process optimization

Communication

Relationship building

Job description

A mission-focused online commerce organization is looking for a Head of Customer Success to lead their customer success efforts during a transformative phase. The role involves developing B2B customer success operations, driving growth and customer retention using data insights, and inspiring a high-performing team. Ideal candidates have extensive experience in a B2B or tech-driven environment and proven abilities in leading change and optimizing processes. This opportunity blends innovation with a strong customer-first focus.