Head of Customer Success

Brand Nudge; Reading; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading tech platform company in Reading is seeking a Head of Customer Success. This role involves leading a team and managing key account relationships within the fast-paced FMCG sector. The ideal candidate will have experience in FMCG relationship management and a proven track record in team leadership. This position offers a flexible working environment and significant growth potential.

Benefits

Remote flexible working

Huge professional growth potential

Dream leadership team

Strong performance linked financial reward

Qualifications

• Experience in FMCG relationship management.
• Proven team leadership abilities.
• Ability to manage relationships at C-suite level.

Responsibilities

• Lead and grow a team of Customer Success Managers.
• Manage relationships with key accounts.
• Develop strategies for customer success based on trends.

Skills

FMCG relationship management

Team leadership

C-suite level stakeholder management

Relationship development

Job description

Head of Customer Success - Digital Shelf

Driving Growth For Innovative E-Com Tech Platform

Job Description

With the growing importance of technology and pace of change in the FMCG sector, there is no more exciting and fast-growing space than SaaS delivered tech. Brand Nudge is a perfect example – founded in 2019 by FMCG and technology experts, this high growth business drives understanding of competitive price positions and digital shelf excellence across 4 continents covering thousands of categories and millions of SKUs.

Core to this success is the team, in what is a hybrid, goal focussed fun and cohesive work

environment. As a result of continued demand and strategic growth plans, we’re looking to talk to experienced relationship managers about a pivotal role, leading (and growing) a team of Talented Customer Success Managers.

Background wise – if relationship management (buying / national accounts) or customer

success is your thing and you’ve worked with FMCG brands, we’re going to want to talk to

you!

Perks & Benefits

Remote flexible working

Huge professional growth potential

Dream leadership team

Strong performance linked financial reward

Requirements

FMCG relationship management (national accounts, buying or customer success)

Team leadership

Track record of relationship development

C-suite level stakeholder management

Shopper and consumer trend obsessive

Ref: V11660

Location: Reading With Hybrid Working

Salary: £EXCELLENT + Performance Linked Bonus