Head of Client Success & Growth (AI-Driven SaaS)

Kamma; Greater London; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

A dynamic SaaS company in London is seeking a Head of Client Success to lead their customer success strategy and manage key client relationships. In this hybrid role, you will drive operational improvements and ensure exceptional client experiences. The ideal candidate will have proven success in customer success management within a B2B environment and a strong commercial mindset. Join to influence senior leadership decisions and help innovate using advanced AI technologies.

Benefits

Hybrid flexibility

AI-native training environment

Strategic visibility with leadership

Growth potential in leadership

Qualifications

• Proven success in Customer Success, Account or Product Management, or Client Operations within a B2B SaaS environment.
• Experience managing enterprise and SME clients with measurable commercial outcomes.
• Confidence leading both client relationships and operational transformation.

Responsibilities

• Lead and grow client success by building trusted partnerships with senior stakeholders.
• Streamline and improve customer success operations at scale.
• Identify opportunities for upsell, cross-sell, and feature adoption.
• Embed AI-native workflows across the customer success function.

Skills

Customer Success

Account Management

Operational Excellence

Client Relationship Management

Commercial Mindset

Agility in Growth Settings

Job description

A dynamic SaaS company in London is seeking a Head of Client Success to lead their customer success strategy and manage key client relationships. In this hybrid role, you will drive operational improvements and ensure exceptional client experiences. The ideal candidate will have proven success in customer success management within a B2B environment and a strong commercial mindset. Join to influence senior leadership decisions and help innovate using advanced AI technologies.