Head of Café & Retail Ops — Deputy General Manager

Chartwells Independent; York and North Yorkshire; On-site; GBP 36,000 - 43,000; Full time

Job summary

A leading hospitality organization is seeking a Deputy General Manager for the National Railway Museum in York. This role involves supporting catering and hospitality operations, ensuring exceptional service standards, and managing a multi-outlet catering operation. Candidates should have experience in hospitality management, strong leadership skills, and a passion for delivering memorable visitor experiences. Competitive salary of up to £42,500 per year offered, along with an excellent benefits package.

Benefits

25 days annual leave plus bank holidays

Free meals on duty

Free on-site parking

Exclusive travel discounts

Access to wellness classes

Digital GP services

Up to 44% off cinema tickets

Contributory pension scheme

Career development programmes

Qualifications

• Experience as an Assistant Manager or Deputy General Manager in hospitality.
• Proven ability to manage busy café and retail environments.
• Strong financial understanding of budgets and cost controls.

Responsibilities

• Support the General Manager in leading catering operations.
• Ensure high service standards through active floor leadership.
• Build relationships with stakeholders and ensure client satisfaction.
• Oversee budgets and stock controls to meet commercial targets.
• Ensure compliance with Health & Safety regulations.
• Lead and support teams across multiple outlets.

Skills

Leadership

Financial awareness

Customer service

Team management

Communication

Job description

A leading hospitality organization is seeking a Deputy General Manager for the National Railway Museum in York. This role involves supporting catering and hospitality operations, ensuring exceptional service standards, and managing a multi-outlet catering operation. Candidates should have experience in hospitality management, strong leadership skills, and a passion for delivering memorable visitor experiences. Competitive salary of up to £42,500 per year offered, along with an excellent benefits package.