Head Housekeeper

Bailiffgate Hotel; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxurious hotel in Northumberland is seeking a Head Housekeeper to oversee housekeeping operations and ensure cleanliness standards. The ideal candidate will have outstanding communication skills, experience in hospitality, and the ability to lead a team. Responsibilities include managing housekeeping staff, maintaining high guest satisfaction, and controlling departmental budgets. Competitive benefits are offered including a pension scheme and accommodation discounts.

Benefits

Company Pension Scheme

Preferential Accommodation Rates

Discount on Food at Alnwick Castle Golf Club

Seasonal Passes to Alnwick Castle

Share of Service Charges monthly

Qualifications

• At least one year of experience in a similar position.
• Ability to prioritise tasks effectively.
• Passion for hospitality and reliability.

Responsibilities

• Oversee daily housekeeping operations ensuring cleanliness standards.
• Lead and motivate the housekeeping team for guest service excellence.
• Ensure high guest satisfaction by anticipating needs and resolving issues.
• Control departmental budgets and manage supplies efficiently.
• Plan rotas and staffing to meet business needs.

Skills

Outstanding communication skills

Organisation skills

Team leadership

Problem-solving

Tools

Guestline/Reslynx

Job description

The Role

The role of Head Housekeeper is to be in charge of the day-to-day operations of the housekeeping department ensuring standards are maintained and departmental objectives are achieved.

The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks.

At least one years experience in a similar position is preferred.

We are looking for someone who is passionate about hospitality and reliable.

Requirements of the Role

• Oversee daily housekeeping operations ensuring all rooms and public areas meet cleanliness standards.
• Lead manage and motivate the housekeeping team to deliver excellent guest service.
• Ensure high levels of guest satisfaction by anticipating needs and resolving issues promptly.
• Manage maintenance reporting and implement preventative maintenance procedures.
• Recruit train induct and performance-manage team members in line with company standards.
• Plan rotas and staffing levels to meet business needs while controlling labour costs.
• Control departmental budgets stock and supplies to minimise waste and manage costs.
• Ensure full compliance with Health & Safety Fire Safety COSHH and legal requirements.
• Maintain hotel security and protect guest and company property at all times.
• Liaise with other departments attend meetings and undertake Duty Manager shifts as required.
• Knowledge of Guestline/Reslynx would be useful not essential as full training will be given.
• Evening work may be required occasionally to support Evening Turndown.

Bailiffgate Hotel

A timeless retreat in Alnwick Bailiffgate Hotel combines luxury and authenticity offering an escape where guests can unwind and immerse themselves in the beauty, history and heritage of Northumberland.

The hotel's site opposite the Barbican entrance to Alnwick Castle has a fascinating history and was acquired by the first Duke of Northumberland in 1780.

Bailiffgate has served as a commissioners residence a school and now it is being transformed into a luxurious 48-room hotel with a bar and the Motte & Bailey Restaurant.

Whats in it for you

At Bailiffgate Hotel our people are our biggest asset. We focus on engagement and individual development working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy motivated and engaged team; so this is at the heart of our culture.

We are proud to provide equal opportunities for our team members encouraging inclusive and creative culture providing long-term careers supporting community and assisting in environmental matters.

Benefits for working at Bailiffgate Hotel

• Company Pension Scheme
• Preferential Accommodation Rates for Bespoke Hotels
• Staff and Family/Friends Rates at the Bailiffgate Hotel
• 10% discount on Food at Alnwick Castle Golf Club
• Discount on F& B at the Bailiffgate Hotel
• Staff Uniform provided
• Seasonal Passes to Alnwick Castle
• Share of Service Charges monthly

Key Skills

• Active Directory
• General Services
• Erection
• Administration Support
• Interpretation

Employment Type

Full-Time