Head Housekeeper

SLH - Housekeeping; Greater London; On-site; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Free meals on duty

Parking on-site

Friends & family rates

F&B discounts

Christmas gifts

Introduce a friend

Cycle to work

Merlin discounts

Taste card

Life assurance

Employee assistance

Recognition program

Long service award

Job summary

Arora Group is seeking a Head of Housekeeping for its luxury hotel in London. You will oversee the housekeeping department, driving standards of cleanliness and guest satisfaction, while leading and motivating a large team with a focus on brand quality and efficiency.

The role requires strong leadership, superb organisational skills, and a clear commitment to health and safety. Excellent English communication and the ability to manage complex schedules are essential.

Qualifications

• Proven track record of leading and developing teams in a hotel environment.
• Excellent communication and organisational skills.
• Fluent English, written and spoken.

Responsibilities

• Oversee housekeeping operations to maintain high cleanliness standards.
• Lead and coach the team, motivating them to uphold brand standards.
• Plan staffing, schedules, and budgets to meet business demands.
• Ensure health, safety and environmental compliance.
• Address guest concerns promptly and professionally.
• Train staff on policies and procedures and best practices.

Skills

Leadership

Communication

Attention to detail

Health & safety

English proficiency

Job description

About us...

Sofitel London-Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do...

The Head Housekeeper in our luxurious hotel oversee's housekeeping operations to maintain the highest standards of cleanliness throughout, creating a welcoming and immaculate environment that consistently exceeds guests’ expectations.

• Ensure the housekeeping team maintains the highest standards of cleanliness and guest satisfaction.
• Be a hands-on and visible leader to the team, motivating them with your passion for hospitality and desire to improve.
• Guide the Housekeeping team to ensure company brand standards of quality and cleanliness are maintained at all times.
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Manage staffing levels to cover business demands.
• Ensure compliance with health, safety, and environmental regulations.
• Address any guest concerns promptly, attentively and efficiently.
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.

More about you...

• Excellent communication and organisational skills.
• Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Flexibility to adapt to changing priorities and operational needs.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• A smart and professional appearance.
• Proven track record in a similar position within a 5-star hotel.
• Experience in conducting departmental and Health and Safety training.
• Proficient in computer and financial skills.
• Excellent standard of English, both written and spoken.

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more…

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Compensation: To be discussed