Head Housekeeper - FWP-Housekeeping

Fairmont Windsor Park - Arora Group; Egham; On-site; GBP 48,000 - 65,000; Full time

Benefits offered by this job

Free meals on duty

Free on-site parking

Shuttle service Heathrow to hotel

Employee discounts

Cycle to work scheme

UK attraction discounts

Life assurance

Employee assistance programme

Job summary

Fairmont Windsor Park in Egham is seeking a Head Housekeeper to lead a large, diverse team of room attendants and supervisors. You will uphold the highest cleanliness standards, create a welcoming, immaculate environment and consistently exceed guests’ expectations in a five‑star setting.

This role requires strong leadership, budgeting awareness, and the ability to coach staff, analyse data, implement best practices, and respond to audits.

Qualifications

• Experience leading a large, diverse housekeeping team.
• Excellent communication across levels.
• Strong budgeting and cost control understanding.
• Ability to produce reports and analyse data to drive efficiency.
• Proven experience in a 5-star hotel environment.

Responsibilities

• Lead and manage a large housekeeping team to maintain the highest standards of cleanliness and guest satisfaction.
• Develop and implement efficient housekeeping procedures and best practices.
• Ensure company brand standards of quality and cleanliness are maintained at all times.
• Prepare and monitor the annual departmental operating budget, focusing on occupancy, payroll costs and departmental expenses.
• Ensure compliance with health, safety, and environmental regulations.
• Respond to audits to ensure continual improvement is achieved.
• Address any guest concerns promptly, attentively and efficiently.
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.

Skills

Leadership

Communication

Attention to detail

Budgeting

Data analysis

Operational planning

Coaching

Team development

Adaptability

Professional appearance

English proficiency

Job description

About us...

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.

A bit about what you will do...

The Head Housekeeper in our luxurious hotel inspire the housekeeping team to maintain the highest standards of cleanliness, creating a welcoming and immaculate environment which consistently exceeds guests’ expectations.

• Lead and manage a large housekeeping team to maintain the highest standards of cleanliness and guest satisfaction.
• Develop and implement efficient housekeeping procedures and best practices.
• Ensure company brand standards of quality and cleanliness are maintained at all times.
• Prepare and monitor the annual departmental operating budget, focusing on occupancy, payroll costs and departmental expenses.
• Ensure compliance with health, safety, and environmental regulations.
• Respond to audits to ensure continual improvement is achieved.
• Address any guest concerns promptly, attentively and efficiently.
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.

More about you...

• Exceptional leadership skills with experience managing a large, diverse team.
• Clear and influential communicator with the ability to interact across all levels.
• Exceptional attention to detail and drive to maintain high standards.
• Strong business acumen with a solid understanding of budgeting and cost control.
• Proven ability to produce in-depth reports and analyse data to drive operational efficiency.
• Flexibility to adapt to changing priorities and operational needs.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a "can do" attitude.
• Ability to use initiative in challenging situations and under pressure.
• A smart and professional appearance.
• Proven track record in a similar position within a 5-star hotel.
• Excellent standard of English, both written and spoken.

What’s in it for you…Competitive salaryHoliday – 28 days holiday, enhanced after 5 years of service.But there’s more...

Free meals on duty. Complimentary on-site parking is available whilst on duty. Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award. Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.