Assistant Outlet Manager - Room Service - HWSOF-Food & Beverage

Sofitel Heathrow - Arora Group; Hounslow; On-site; GBP 26,329 - 32,180; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Employee discounts at Arora Hotels

Food and beverage discounts

Christmas gifts and parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance

Employee assistance programme

Arora star recognition

Long service recognition

Job summary

Sofitel London Heathrow, part of the Arora Group, is seeking an Assistant Outlet Manager to create memorable guest experiences. You will lead a restaurant team, monitor performance through feedback and financial results, and drive campaigns to attract guests.

Join a luxury property connected to Terminal 5 with extensive dining options and a focus on quality service. Previous 5-star hotel experience is advantageous, and growth opportunities are available within the Arora group.

Qualifications

• Providing high quality service with attention to detail.
• Strong communication skills with guests and colleagues.
• Ability to stay calm in a fast-paced environment.
• Value teamwork and supporting colleagues.

Responsibilities

• Lead by example to foster team dynamics and guest-focused service.
• Monitor restaurant performance via guest feedback and financial results.
• Plan and execute campaigns to attract and retain guests.
• Conduct daily briefings and attend meetings for a seamless guest experience.
• Manage staffing levels according to demand.
• Address guest concerns promptly and attentively.
• Coach and train the team to maintain high standards.

Skills

Attention to detail

Excellent communication

Calm under pressure

Team player

Proactive attitude

Job description

Salary – £ 29,255 plus tronc

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Sofitel London Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do...

The Assistant Outlet Managerembraces every opportunity to create extra special moments for our guests and provide a personal experience that will be remembered.

• Lead by example and foster team dynamics to ensure the team remains focused on meeting guests’ needs and brand standards.
• Monitor the performance of the restaurant through analysis of guest feedback and financial results, initiating corrective action as needed.
• Plan and execute marketing campaigns and promotions to attract and retain guests.
• Conduct daily briefings with the restaurant team and attend Food and Beverage meetings with the leadership team to ensure a seamless guest experience.
• Manage staffing levels according to business demands.
• Address any guest concerns promptly, attentively and efficiently.
• Coach, train, and support the team to provide consistently high standards while continually seeking improvement.

More about you...

• Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance. Excellent communication skills.
• The ability to remain calm whilst under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5‑star hotel is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.