Head Barista - 10 Harewood Ave, London

Lexington Catering; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading catering service in the United Kingdom is looking for a skilled barista. The role involves preparing and serving exquisite coffee and beverages while ensuring the highest service standards. Candidates should possess exceptional customer service skills, strong coffee knowledge, and the ability to work under pressure. This position offers an opportunity to thrive in a dynamic café environment while delivering memorable experiences to guests. Join a passionate team that values excellence.

Qualifications

• Immaculately groomed and well presented.
• Confident and welcoming personality.
• Desire to sell and improve.
• Passionate about coffee.
• Dedicated to delivering exceptional service.
• Self-motivated and striving to exceed expectations.

Responsibilities

• Provide a positive experience to all visitors.
• Ensure timely delivery of perfect beverages.
• Maintain cleanliness and food safety standards.
• Assist and influence customer choices.
• Report any comments and complaints promptly.
• Attend training sessions and meetings.

Skills

Exceptional customer service skills

Strong coffee knowledge

Ability to work under pressure

Excellent communication skills

Attention to detail

Team player

Job description

To prepare and serve espresso-based drinks and other hot and cold beverages to the highest standards. To serve customers in a friendly and efficient manner. Along with maintaining the café, counters, displays and storage spaces to the prescribed standards. To assist with the development of company and self to ensure continuous pro‑active progression., The head barista is a skilled artist as well as someone who can produce under immense pressure - producing consistent specialty coffee that "wows" the customer into returning day after day.

Responsibilities

• Working at the coffee bar you will provide a positive and inviting experience to all visitors. Greet every guest with a warm welcome.
• Ensure each customer experience a positive service journey from the first moment until they leave the area with a lasting impression.
• Ensure prompt and timely delivery of a perfect cup of coffee or other products to all customers - every time.
• Wow the customers with your skills, coffee knowledge and passion.
• To be able to assist and influence customers' choices.
• To maintain the highest standards of cleanliness and make sure that the food safety and health & safety guidelines are always followed.
• Provide quality beverages consistently for all customers.
• Ensure all counters, fridges and tables are set up prior to service time.
• Ensure constant replenishment of counters and fridges throughout service.
• Ensure attractive presentation of food throughout service.
• Ensure the coffee bar area is always clean and tidy.
• Ensure that all policies, procedural requirements and legislation of both client and company are adhered to in order to promote a professional and forward approach at all times.
• Ensure all time schedules are achieved when required.
• To assist in maintaining all legal health, hygiene, and safety records.
• To carry out all reasonable tasks expected by management.
• Ensure the highest standard of customer care is always used.
• Ensure all customers are served in a friendly and efficient manner.
• Ensure all comments and complaints are passed on immediately to the Catering Manager/ General Manager.
• Ensure high standards of personal hygiene.
• Ensure all accidents and faulty equipment is reported to the Catering Manager.
• Ensure that all new ideas are communicated to the Catering Manager.
• Ensure full attendance to all training sessions, meetings, and monthly reviews.
• To work overtime provided when reasonable notice is given.
• Ensure that team building is effective to meet the site and company requirements by use of reviews and target setting on a monthly basis and ensuring action is carried out.
• Ensure communication lines are developed with client/operations manager and staff with company matters.
• To carry out any other duties as reasonably directed by the management team while supporting the Catering Manager.
• To assist with the development of company and self to ensure continuous pro‑active progression.
• Ensure that staff are committed to their job roles to provide a consistent high quality service.

Communication

• Immaculately groomed and well presented.
• Confident, professional, and welcoming personality.
• Desire to sell and improve.
• Passionate about coffee.
• Dedicated to deliver exceptional service with excellent customer service skills.
• Ruthless attention to detail.
• Ability to work under pressure.
• Excellent communication skills with good command of English language.
• Outstanding organizational skills.
• Self motivation, strive to exceed expectations.
• Excellent team player.
• To be fully conversant with the product offer, operation and facilities.

Qualities

• Immaculately groomed and well presented.
• Confident, professional, and welcoming personality.
• Desire to sell and improve.
• Passionate about coffee.
• Dedicated to deliver exceptional service with excellent customer service skills.
• Ruthless attention to detail.
• Ability to work under pressure.
• Excellent communication skills with good command of English language.
• Outstanding organizational skills.
• Self motivation, strive to exceed expectations.
• Excellent team player.
• To be fully conversant with the product offer, operation and facilities.