Head Barista

barlett mitchell - #LOGateway; Greater London; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading contract catering company in Greater London is seeking a Head Barista to prepare exceptional beverages and ensure high customer service standards. The role involves managing a team, handling cash, and maintaining stock. Ideal candidates will have experience in a similar environment with strong communication and team management skills. This position offers an engaging work atmosphere, opportunities for personal development, and various employee benefits such as annual birthday leave and masterclasses with chefs.

Benefits

Annual day off for your birthday

Monthly masterclasses with Michelin-starred chefs

Fully funded development courses

Discounts and cashback offers

Cycle-to-work scheme

Paid day off to volunteer

Free lunch every workday

Mental Health Charter App access

Enhanced parental leave benefits

Paid leave for fertility treatments

Grandparent leave

Qualifications

• Experience with coffee preparation and serving.
• Ability to handle cash and operate tills.
• Experience in team management or motivating staff.

Responsibilities

• Prepare delicious hot beverages.
• Manage customer service and queue during busy times.
• Ensure high service standards are maintained.
• Motivate and develop your team.

Skills

Cash handling

Excellent communication

Team management

Customer service

Job description

About the Company

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Head Barista to join our team.

Responsibilities

You know that preparing delicious hot beverages is something of an art form, and you’ll have the communication skills required for your role too – consistently positive, enthusiastic, helpful and ready to adapt to changing service needs. Whether that’s managing the queue if there’s a rush of customers, or serving someone with a food allergy.

Our coffee bar concept rivals major high street competitors both in terms of what we offer, and because our customer service standards are high, and you’ll ensure these standards are always maintained. You see customers as individuals and can readily respond to their requests, ensuring they’re engaged when they arrive at the counter and stay that way until they leave – feeling happy and ready to recommend us to others.

You’ll come to us with confidence in cash handling and using tills, plus you will know how important good merchandising and stock rotation is – making sure our tempting food is available throughout the day.

You will ideally have experience in team management and work toward motivating and developing your team, ensuring they are delivering the best service possible.

Benefits

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle‑to‑work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore benefits

Explore all benefits and more by visiting BM Caterers website.