Halo PSA & ITSM Systems Lead

Trusted Technology Partnership; Southampton; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Profit Share

Private Medical Insurance

Pension Scheme

Hybrid Working

Birthday leave

22 days annual leave + bank holidays

Job summary

Trusted Technology Partnership is seeking an experienced Business System Manager to own the Halo PSA platform, drive improvements, and lead its configuration, optimisation, and strategic development. You will design smart workflows, enhance automation, and maintain data integrity in a hybrid role based in Ringwood, Hampshire.

The role involves resolving issues, building dashboards and KPI views, and partnering with support to ensure changes follow best practices. A DBS check is required.

Qualifications

• Experience with ITSM/PSA platforms and configuring workflows, automations, and dashboards.
• Ability to translate business processes into system logic and explain technical details to non-technical users.
• Detail-oriented with strong problem solving and analytical skills.

Responsibilities

• Investigating and resolving system issues.
• Ensuring system changes follow best practice design.
• Liaising with support and tracking issues through to resolution.
• Identifying opportunities to streamline processes.
• Ensuring all automations support business rules and compliance requirements.
• Maintaining data integrity.
• Building dashboards, reports, and KPI views.
• Managing controlled configuration changes, including testing and release management.
• Reviewing Halo release notes and assessing new features.
• Maintaining all system documentation.
• Supporting system upgrades, changes, regression testing, and new features.
• Providing expert guidance and coaching on system capabilities, limitations, and system best practices.

Skills

ITSM / PSA platforms

Workflow configuration

Dashboard design/analytics

Business process translation

Clear communication

Independent and collaborative work

Attention to detail

Ownership mindset

Tools

Halo PSA

Job description

Trusted Technology Partnership is seeking an experienced Business System Manager to own the Halo PSA platform, drive improvements, and lead its configuration, optimisation, and strategic development. You will design smart workflows, enhance automation, and maintain data integrity in a hybrid role based in Ringwood, Hampshire.

The role involves resolving issues, building dashboards and KPI views, and partnering with support to ensure changes follow best practices. A DBS check is required.