Senior Halo ITSM Developer | Low-Code Automation Lead

Wiltshire Police; Devizes; Hybrid; GBP 29,000 - 49,000; Full time

Benefits offered by this job

Hybrid working (3 days in the office)

On-site gym membership

Employee well-being support

Professional development and training

25 days annual leave + bank holidays

Job summary

Wiltshire Police is seeking a Senior DDaT professional to design and configure low-code service management solutions within Halo ITSM, enhancing officer and staff experiences. You will develop automations, workflows and integrations across Microsoft 365, Power Platform and enterprise systems.

The role focuses on secure, scalable digital services, governance and continual improvement in a multidisciplinary DDaT environment, offering hybrid working and strong development opportunities.

Qualifications

• Experience designing, configuring and supporting Halo ITSM or similar low-code service management platforms.
• Ability to design workflows, automations and integrations delivering measurable outcomes.
• Strong understanding of ITSM principles and how tech improves service quality and user experience.
• Experience applying governance, security, privacy and compliance in enterprise platforms.
• Strong analytical and problem-solving skills to translate needs into practical solutions.

Responsibilities

• Design, configure and enhance secure, scalable, user-centred solutions within Halo ITSM.
• Develop workflows, automations, service catalogues and digital processes to improve efficiency.
• Collaborate with Service Owners, BAs, Architects and teams to translate needs into digital solutions.
• Develop and maintain integrations with Halo ITSM, M365 and other enterprise systems.
• Apply secure-by-design principles and governance throughout the lifecycle.
• Support continual improvement of service management processes through automation and data insights.
• Promote reuse of workflows and configuration patterns to accelerate delivery.
• Share knowledge and champion modern low-code development practices.

Skills

Halo ITSM experience

Workflow automation

Integrations

Stakeholder engagement

Low-code development

Education

ITIL 4 Foundation

ITSM certification

Tools

Halo ITSM

Microsoft 365

Power Platform

Job description

Wiltshire Police is seeking a Senior DDaT professional to design and configure low-code service management solutions within Halo ITSM, enhancing officer and staff experiences. You will develop automations, workflows and integrations across Microsoft 365, Power Platform and enterprise systems.

The role focuses on secure, scalable digital services, governance and continual improvement in a multidisciplinary DDaT environment, offering hybrid working and strong development opportunities.