Business System Manager

Trusted Technology Partnership; Southampton; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Profit Share

Private Medical Insurance

Pension Scheme

Hybrid Working

Birthday leave

22 days annual leave + bank holidays

Job summary

Trusted Technology Partnership is seeking an experienced Business System Manager to own the Halo PSA platform, drive improvements, and lead its configuration, optimisation, and strategic development. You will design smart workflows, enhance automation, and maintain data integrity in a hybrid role based in Ringwood, Hampshire.

The role involves resolving issues, building dashboards and KPI views, and partnering with support to ensure changes follow best practices. A DBS check is required.

Qualifications

• Experience with ITSM/PSA platforms and configuring workflows, automations, and dashboards.
• Ability to translate business processes into system logic and explain technical details to non-technical users.
• Detail-oriented with strong problem solving and analytical skills.

Responsibilities

• Investigating and resolving system issues.
• Ensuring system changes follow best practice design.
• Liaising with support and tracking issues through to resolution.
• Identifying opportunities to streamline processes.
• Ensuring all automations support business rules and compliance requirements.
• Maintaining data integrity.
• Building dashboards, reports, and KPI views.
• Managing controlled configuration changes, including testing and release management.
• Reviewing Halo release notes and assessing new features.
• Maintaining all system documentation.
• Supporting system upgrades, changes, regression testing, and new features.
• Providing expert guidance and coaching on system capabilities, limitations, and system best practices.

Skills

ITSM / PSA platforms

Workflow configuration

Dashboard design/analytics

Business process translation

Clear communication

Independent and collaborative work

Attention to detail

Ownership mindset

Tools

Halo PSA

Job description

Business System Manager

Location: Ringwood, Hampshire + non-contractual hybrid home working

Salary: £45,000 - £50,000 DoE + Profit Share + Benefits

Hours: 37.5 hours per week

The Role

Are you an experienced Business System Manager ready to take ownership of our Halo PSA platform and drive ongoing improvement. You will ensure the system fully supports our operations by designing smart workflows, enhancing automation, resolving issues, and introducing new features. You will be the go to expert for Halo PSA across the business, leading its configuration, optimisation, and strategic development. Joining an experienced Business System Specialist.

Duties Include:

• Investigating and resolving system issues.
• Ensuring system changes follow best practice design.
• Liaising with support and tracking issues through to resolution.
• Identifying opportunities to streamline processes.
• Ensuring all automations support business rules and compliance requirements.
• Maintaining data integrity.
• Building dashboards, reports, and KPI views.
• Managing controlled configuration changes, including testing and release management.
• Reviewing Halo release notes and assessing new features.
• Maintaining all system documentation.
• Supporting system upgrades, changes, regression testing, and new features.
• Providing expert guidance and coaching on system capabilities, limitations, and system best practices.

Skills and Experience:

• Strong working knowledge of ITSM / PSA platforms (Halo would be an advantage).
• Experience configuring workflows, automations, forms, dashboards, and service catalogue structures.
• Strong analytical thinking, problem solving skills, and attention to detail.
• Ability to interpret business processes and translate them into system logic.
• Clear communication skills, comfortable translating technical detail for non technical users.
• Able to work independently and collaboratively in a fast-paced environment.
• High attention to detail with a focus on accuracy and quality.
• Positive, proactive attitude with a strong sense of ownership.

This role is subject to a clear standard DBS check being received.

The Package:

• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holidays, increasing with your length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Private Medical Insurance, including dental.
• Ongoing training and support.
• Company sick pay policy.
• Pension Scheme.
• Hybrid Working.
• Progression opportunities.
• Fresh fruit, the occasional pizza and a posh coffee machine!

Trusted Technology Partnership

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.

We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.

Join our friendly company, where a great team and a positive culture await you.