Business System Manager

Trusted Technology Partnership; Ringwood; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Profit share

Private medical insurance

Hybrid working

Pension scheme

Birthday leave

Training & progression

Job summary

Trusted Technology Partnership is seeking a Business System Manager to own the Halo PSA platform. You will design workflows, enhance automation, and lead system configuration, optimisation and development across the business.

Based in Ringwood with hybrid home working, you will be the expert for Halo PSA, driving improvements, data integrity, and reporting. The role offers a profit share, private medical insurance and progression opportunities within a 25-year IT services company.

Qualifications

• Strong knowledge of ITSM/PSA platforms and how to configure workflows, forms, dashboards and service catalogue structures.
• Ability to translate business processes into system logic and design efficient automations.
• Clear communication to non-technical users and proactive ownership of system improvements.

Responsibilities

• Investigate and resolve system issues.
• Ensure changes follow best practice design and release management.
• Liaise with support and track issues through to resolution.
• Identify opportunities to streamline processes and maintain data integrity.
• Build dashboards, reports and KPI views for stakeholders.
• Review Halo release notes and assess new features.

Skills

ITSM/PSA platforms

Workflow configuration

Data analysis

Communication

Tools

Halo PSA

Job description

Business System Manager

Location: Ringwood, Hampshire + non-contractual hybrid home working

Salary:£45,000 – £50,000 DoE + Profit Share + Benefits

Hours: 37.5 hours per week

The Role

Are you an experienced Business System Manager ready to take ownership of our Halo PSA platform and drive ongoing improvement. You will ensure the system fully supports our operations by designing smart workflows, enhancing automation, resolving issues, and introducing new features. You will be the go to expert for Halo PSA across the business, leading its configuration, optimisation, and strategic development. Joining an experienced Business System Specialist.

Duties Include:

• Investigating and resolving system issues.
• Ensuring system changes follow best practice design.
• Liaising with support and tracking issues through to resolution.
• Identifying opportunities to streamline processes.
• Ensuring all automations support business rules and compliance requirements.
• Maintaining data integrity.
• Building dashboards, reports, and KPI views.
• Managing controlled configuration changes, including testing and release management.
• Reviewing Halo release notes and assessing new features.
• Maintaining all system documentation.
• Supporting system upgrades, changes, regression testing, and new features.
• Providing expert guidance and coaching on system capabilities, limitations, and system best practices.

Skills and Experience:

• Strong working knowledge of ITSM / PSA platforms (Halo would be an advantage).
• Experience configuring workflows, automations, forms, dashboards, and service catalogue structures.
• Strong analytical thinking, problem solving skills, and attention to detail.
• Ability to interpret business processes and translate them into system logic.
• Clear communication skills, comfortable translating technical detail for non technical users.
• Able to work independently and collaboratively in a fast-paced environment.
• High attention to detail with a focus on accuracy and quality.
• Positive, proactive attitude with a strong sense of ownership.

This role is subject to a clear standard DBS check being received.

The Package:

• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holidays, increasing with your length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Private Medical Insurance, including dental.
• Ongoing training and support.
• Company sick pay policy.
• Pension Scheme.
• Hybrid Working.
• Progression opportunities.
• Fresh fruit, the occasional pizza and a posh coffee machine!

Trusted Technology Partnership

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.

We are an Employee Ownership Trust – a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.

Join our friendly company, where a great team and a positive culture await you