Halo ITSM Lead Developer — AI & Automation
Wiltshire Police
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Benefits offered by this job
Job summary
Wiltshire Police is seeking a Lead Developer to shape the future of digital service delivery across the Halo ITSM platform. You will provide technical leadership for low-code service management solutions, automations, integrations and AI-enabled capabilities that improve user experience, operational effectiveness and service performance.
Working with multidisciplinary DDaT teams, you will help define standards, governance and ensure the platform delivers secure, scalable and user-centred
Qualifications
- Significant experience designing and governing Halo ITSM or equivalent enterprise service management solutions.
- Experience leading design of workflows, automations, integrations and digital services delivering measurable benefits.
- Strong knowledge of ITSM principles, tooling and modern digital delivery practices.
- Experience establishing technical standards, governance controls and secure-by-design approaches.
Responsibilities
- Provide technical leadership for Halo ITSM platform ensuring security, scalability and alignment to user needs.
- Design and govern workflows, automations, self-service capabilities and service catalogs.
- Lead integrations between Halo ITSM and Microsoft 365, Power Platform and identity services.
- Establish platform standards and governance to maximize value and sustainability.
- Act as technical authority for complex service management and AI-enabled solutions.
- Collaborate with Service Owners, Architects and teams to identify improvement opportunities.
- Use performance data to drive continual platform optimization.
- Coach developers and platform specialists in Halo ITSM and modern DDaT practices.
Skills
Education
Tools
Job description
Wiltshire Police is seeking a Lead Developer to shape the future of digital service delivery across the Halo ITSM platform. You will provide technical leadership for low-code service management solutions, automations, integrations and AI-enabled capabilities that improve user experience, operational effectiveness and service performance.
Working with multidisciplinary DDaT teams, you will help define standards, governance and ensure the platform delivers secure, scalable and user-centred
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