Halo PSA Administrator (Halo PSA)

Perfect People; England; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A technology services company in the United Kingdom is seeking a Senior Halo PSA Administrator to lead the management and optimization of their Halo PSA platform. The role involves taking full ownership during a phase of transformation, ensuring the platform supports operational efficiency, reporting accuracy, and service delivery. The ideal candidate will have robust experience in Halo PSA administration, workflow design, and a solid understanding of ITSM/ITIL frameworks. Join a dynamic team focused on continuous improvement and automation.

Qualifications

• 3–5+ years administering PSA platforms within an MSP or managed services environment.
• Strong hands-on Halo PSA administration experience is essential.
• Proven experience migrating or transforming PSA platforms.

Responsibilities

• Own, administer, and optimise Halo PSA across the organization.
• Design and implement workflows, automation, and service processes within Halo.
• Maintain CMDB integrity, asset relationships, and data accuracy.

Skills

Halo PSA administration

Workflow design

CMDB integrity

Automation

ITSM/ITIL understanding

Service process design

Job description

Hampshire (Hybrid – 2-3 days per week in office)

Full Time | Permanent

We are seeking an experienced Senior Halo PSA Administrator to take full ownership of our PSA platform during a critical phase of transformation and growth.

This is a key role where you will act as the Halo PSA subject matter expert, responsible for configuration, workflow design, CMDB integrity, automation, reporting, and platform governance. You will play a central role in ensuring Halo becomes the operational backbone of service delivery, billing accuracy, and performance insight.

Key Responsibilities

• Own, administer, and optimise Halo PSA across the organisation
• Design and implement workflows, automation, and service processes within Halo
• Maintain CMDB integrity, asset relationships, and data accuracy
• Lead PSA migration and platform improvement initiativesBuild dashboards, KPIs, and reporting within Halo
• Manage integrations with supporting service and operational tools
• Drive automation, efficiency, and best practice adoption
• Strong hands‑on Halo PSA administration experience (essential)
• 3–5+ years administering PSA platforms within an MSP or managed services environment
• Proven experience designing workflows, automation, and CMDB structures in Halo
• Experience migrating or transforming PSA platforms
• Strong understanding of ITSM / ITIL frameworks

Why This Role Matters

Halo PSA is central to our operational strategy. This role will have full ownership of the platform, shaping how services are delivered, automated, measured, and scaled. You will directly influence operational efficiency, reporting accuracy, and service maturity.

Ideal Candidate

• Halo PSA expert who can own and evolve the platform
• Process‑driven with strong technical and operational understanding
• Comfortable working across service, finance, and technical teams
• Passionate about automation, tooling, and continuous improvement