Guidance & Advice Technical Lead

Aviva; Greater London; Hybrid; GBP 80,000 - 90,000; Full time

Job summary

A leading UK financial services provider is seeking a Guidance & Advice Technical Lead to enhance their innovative frameworks for guidance and advice services. This role involves developing, owning, and improving technical methodologies to ensure compliance while optimizing customer outcomes. Candidates must demonstrate significant market knowledge, experience in digital solutions, and a commitment to innovation. The position offers competitive pay, a bonus opportunity, and flexible working arrangements.

Benefits

Bonus opportunity of 12% of annual salary

Pension scheme with up to 14% contribution

29 days holiday plus bank holidays

Private Medical Benefit

Discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits including sustainability options

Paid volunteering days

Wellbeing support and tools

Qualifications

• Significant knowledge of the advice and guidance market, competitors, and products.
• In-depth experience with advice propositions and developing digital guidance/advice solutions.
• Strong understanding of regulatory frameworks, especially the FCA Handbook.
• Ability to translate complex technical and regulatory concepts into practical, customer-focused solutions.
• A passion for innovation, continuous improvement, and delivering great customer outcomes.

Responsibilities

• Develop and evolve technical frameworks for guidance and advice propositions.
• Define methodologies and policies ensuring compliance.
• Guide technology development for delivering propositions.

Skills

Knowledge of the advice and guidance market

Experience with advice propositions

Understanding of regulatory frameworks

Ability to translate complex concepts

Passion for innovation

Job description

Guidance & Advice Technical Lead – Salary National circa £80,000/London circa £90,000 London (DOE)

Location – London, Bristol, Norwich, York

We are seeking a passionate and strategic Guidance & Advice Technical Lead to join our team. This is a unique opportunity to help develop and continuously evolve the technical frameworks that underpin our guidance, Targeted Support, and regulated advice propositions.

Aviva is proud to be the UK’s largest pensions and wealth provider, with an award‑winning workplace offer and a commitment to helping customers take control of their financial futures. As customer needs evolve and technology advances, Aviva remains at the forefront—delivering innovative solutions and maximising opportunities for our customers and shareholders.

You’ll play a pivotal role in ensuring our services are innovative, compliant, and—most importantly—deliver great outcomes for customers.

About the role

The Guidance & Advice Technical lead will be responsible for developing, owning and continuously evolving the technical frameworks underpinning our full guidance, Targeted Support and Advice proposition spectrum. This includes defining the methodologies and policies that underpin our services, ensuring regulatory compliance, effectively embedding these in the proposition models, and guiding the development of the technology used in delivering these propositions.

Skills and experience we're looking for

• Significant knowledge of the advice and guidance market, competitors, and products.
• In‑depth experience with advice propositions and developing digital guidance/advice solutions.
• Strong understanding of regulatory frameworks, especially the FCA Handbook.
• Ability to translate complex technical and regulatory concepts into practical, customer‑focused solutions.
• A passion for innovation, continuous improvement, and delivering great customer outcomes.

What you’ll get for this role

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary National circa £80,000/London circa £90,000 London (depending on location, skills, experience, and qualifications).
• Bonus opportunity – 12% of annual salary, actual amount depends on your performance and Aviva's.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further – up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail].