Guest Services Manager

Kew Green Hotels; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global hotel company is seeking a Guest Service Manager in Liverpool to lead the guest service operations and ensure exceptional guest experiences. This role involves collaborating with various departments, innovating service delivery, and setting excellence standards. Candidates should have strong leadership skills and a passion for service. Attractive benefits include discounts, career development opportunities, and access to leisure facilities.

Benefits

Annual Conference Event and Awards

Robust career development opportunities

Attractive discounts across major retailers

50% off food and beverage while staying

24/7 Employee Assistance Line

FREE access to Leisure Clubs

Qualifications

• Proven experience in a customer-facing role in hospitality.
• Ability to work collaboratively with various departments.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Oversee the operation of guest services.
• Elevate service levels by collaborating with departments.
• Handle guest requests promptly and precisely.
• Inspire the Guest Service team to maintain company values.

Skills

Strong leadership skills

Service-oriented attitude

Ability to innovate for guest experience

Job description

Overview

Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Hotel Manager and is part of a team based from our attractive and CP Liverpool hotel in L24 8QD.

Responsibilities

• orchestrating the seamless operation of our guest services


• collaborating with various departments to elevate our service levels


• constantly innovating to exceed guest expectations


• handling guest requests with precision and promptness


• proactively seeking new ways to enhance the guest journey


• setting the standard for service excellence

Beyond that, you\'ll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you\'ll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer. Other businesses may call this role Front Office or Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager. Full details of the role will be discussed with shortlisted candidates. If you\'d like to find out more about the role before applying, reach out to our resourcing team at [e-mail].

To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Benefits

• Annual Conference Event and Awards


• Robust career development opportunities and support for personal growth


• Attractive discounts across many major retailers, restaurants, and events


• Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!


• 50% off food and beverage while you stay in our hotels


• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice


• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)