Guest Services Coordinator - Corporate Housing

Alchemy Global Talent Solutions Ltd.; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading talent solutions company is seeking a Guest Services Coordinator to work remotely from anywhere in the United Kingdom. The successful candidate will serve as the primary point of contact for guests in temporary housing, ensuring exceptional guest experiences. Previous experience in guest services or relocation is preferred, alongside strong communication skills and a passion for client care. This full-time role offers a dynamic environment focused on delivering outstanding service.

Qualifications

• Previous experience in guest services or relocation is highly preferred.
• Ability to remain calm under pressure in a fast-paced environment.
• Excellent verbal and written communication skills in English.

Responsibilities

• Serve as the primary point of contact for guests throughout their stay.
• Resolve guest-reported maintenance and service issues promptly.
• Maintain a customer-centric approach in daily tasks.

Skills

Client care

Communication skills

Customer-first mindset

Organisational skills

Tools

MS Word

Excel

Job description

Step into the dynamic world of corporate housing as a Guest Services Coordinator working remotely from anywhere in the United Kingdom.

This full-time home-based role is perfect for someone with a passion for client care, strong communication skills, and a “customer-first” mindset.

Join a fast-paced and engaging environment where creating exceptional guest experiences is the top priority.

What You’ll Be Doing:

• Serve as the primary point of contact for guests throughout their stay in temporary housing.
• Resolve guest-reported maintenance and service issues promptly and professionally.
• Execute client extension requests efficiently and accurately.
• Maintain an outstanding customer-centric and perfectionist approach in daily tasks.
• Collaborate with the team to produce and deliver monthly guest services reports.
• Identify opportunities to improve internal processes and lead their implementation.
• Manage and dispatch move-out instructions and extension notices as required.
• Keep the portal updated with current in‑house guest issues.
• Participate in out-of-hours emergency phone support for urgent situations.
• Communicate clearly, kindly, and professionally via phone and email.
• Contribute to a positive team environment while maintaining strong organisational skills.

What We’re Looking For:

• Previous experience in guest services, moving, or relocation is highly preferred.
• Demonstrated ability to remain calm under pressure in a high‑paced environment.
• Excellent verbal and written communication skills in English.
• Strong computer literacy, especially in MS Word and Excel.
• Professional demeanour with a passion for delivering exceptional service.
• Highly organised and self‑motivated with the ability to work remotely.