Guest Services Champion: Ground Floor (Permanent)

Premier-Inn; Dunstable; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Permanent contract

Full training

Opportunities to learn new skills

Whitbread Benefits Card – up to 60%

Company pension

Save As You Earn scheme

Discounts on shopping, travel & more

Job summary

Premier Inn in Dunstable is hiring a Ground Floor Team Member to welcome guests, help them check in, and assist with breakfast or dinner service throughout shifts including evenings and weekends. You’ll join a friendly team and learn on the job, with permanent contracts, full training, and opportunities to grow across Premier Inn.

Location: Dunstable/Luton Premier Inn – 350 Luton Road, LU5 4LL. No hotel experience required; you’ll be supported from day one and learn how to create great guest

Qualifications

• No hotel experience required; previous work in retail, cafés, pubs or customer service is helpful.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals, including bar service and alcoholic drinks
• Answer questions and help solve problems
• Keep reception, restaurant and public areas tidy and welcoming
• Support teammates across the hotel during busy periods
• Ensure every guest feels looked after from arrival to departure

Skills

Customer service

Hospitality

Teamwork

Job description

Premier Inn in Dunstable is hiring a Ground Floor Team Member to welcome guests, help them check in, and assist with breakfast or dinner service throughout shifts including evenings and weekends. You’ll join a friendly team and learn on the job, with permanent contracts, full training, and opportunities to grow across Premier Inn.

Location: Dunstable/Luton Premier Inn – 350 Luton Road, LU5 4LL. No hotel experience required; you’ll be supported from day one and learn how to create great guest