Ground Floor - Team Member

Whitbread PLC; Letchworth; Hybrid; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Permanent contract

Full training and support

Career development opportunities

Whitbread Benefits Card

Pension and Save As You Earn

Discounts on shopping/travel

Job summary

Premier Inn in Letchworth Garden City is seeking a Ground Floor Team Member to welcome guests, assist with check-in, and contribute to a smooth hotel operation. The role covers reception support, restaurant service, and guest assistance across busy periods.

The position offers a permanent contract, full training from day one, and opportunities to develop skills. Employees gain Whitbread benefits including room discounts and pension schemes, with a 16-hour guaranteed week.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

Job description

Ground Floor Team Member – Letchworth Garden City Premier Inn

You are the first person many of our guests meet. And often the last before they leave.

Pay, hours and location

Pay: Up to £13.06 per hour

Contract: Permanent – we don’t do zero-hours contracts.

Hours: 16 guaranteed hours per week.

Location: 39-41 Station Road, Letchworth Garden City, Hertfordshire, SG6 3BG

Shifts: Includes evenings, weekends and busy guest periods.

What you’ll do

As a Ground Floor Team Member, no two shifts look exactly the same.

Depending on where you’re needed, you might:

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.

You don’t need hotel experience

Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.

If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.

Why join Premier Inn?

You’ll be joining a team that supports each other from day one.

We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled.

As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.

What you’ll get

• Permanent contract (we don't do zero-hours contracts)
• Full training and support from day one
• Opportunities to learn new skills and develop your career
• Whitbread Benefits Card – up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

If you:

• Like being busy and working with people
• Stay calm under pressure
• Enjoy taking the initiative
• Want a role where every day is different…

…then we’d love to hear from you.