Ground Floor Guest Associate — Front Desk & F&B (Permanent)

Premier Inn; St Albans, Radlett; On-site; GBP 8,749,000 - 14,582,000; Full time

Benefits offered by this job

Permanent contract

Full training and support from day one

Career development opportunities

Whitbread Benefits Card – up to 60%

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

more benefits

Job summary

Premier Inn in St Albans is seeking a Ground Floor Team Member to welcome guests, help with check-in, and assist with breakfast or dinner service. You’ll work across reception, restaurant and public areas to ensure every guest has a smooth stay.

Shifts include evenings and weekends; no two days are the same. If you’re friendly, calm under pressure and proactive, we’ll teach you the rest and support your career growth at Premier Inn.

Qualifications

• No hotel experience required; friendly and customer-focused.
• Ability to stay calm and handle busy periods.
• Willingness to learn and take initiative.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals and operate the bar
• Answer questions and solve problems for guests
• Keep reception, restaurant and public areas tidy
• Support teammates during busy periods
• Ensure guests feel looked after from arrival to departure

Skills

Guest service

Check-in

Problem solving

Teamwork

Tools

POS / bar service

Job description

Premier Inn in St Albans is seeking a Ground Floor Team Member to welcome guests, help with check-in, and assist with breakfast or dinner service. You’ll work across reception, restaurant and public areas to ensure every guest has a smooth stay.

Shifts include evenings and weekends; no two days are the same. If you’re friendly, calm under pressure and proactive, we’ll teach you the rest and support your career growth at Premier Inn.