Guest Experience Associate – Front Desk & Breakfast (Permanent)

Whitbread PLC; Letchworth; Hybrid; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Permanent contract

Full training and support

Career development opportunities

Whitbread Benefits Card

Pension and Save As You Earn

Discounts on shopping/travel

Job summary

Premier Inn in Letchworth Garden City is seeking a Ground Floor Team Member to welcome guests, assist with check-in, and contribute to a smooth hotel operation. The role covers reception support, restaurant service, and guest assistance across busy periods.

The position offers a permanent contract, full training from day one, and opportunities to develop skills. Employees gain Whitbread benefits including room discounts and pension schemes, with a 16-hour guaranteed week.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

Job description

Premier Inn in Letchworth Garden City is seeking a Ground Floor Team Member to welcome guests, assist with check-in, and contribute to a smooth hotel operation. The role covers reception support, restaurant service, and guest assistance across busy periods.

The position offers a permanent contract, full training from day one, and opportunities to develop skills. Employees gain Whitbread benefits including room discounts and pension schemes, with a 16-hour guaranteed week.