Guest Services Associate — Permanent, Training & Growth

Premier-Inn; Ferndown; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Whitbread Benefits Card - up to 60%off

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Premier Inn in Ferndown (Ringwood Road, Tricketts Cross, Ferndown, Dorset) is seeking a Ground Floor Team Member. You will welcome guests, help them check in, and assist with breakfast or dinner service to ensure a smooth stay.

Shifts include evenings, weekends and busy periods. No hotel experience is needed; friendly, proactive people succeed with our training and team support. There are opportunities to develop skills across the hotel network.

Qualifications

• No hotel experience required.
• Friendly, proactive people succeed.
• Good communication and a willingness to help guests.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals, including bar service
• Answer questions and help solve problems for guests
• Keep reception, restaurant and public areas tidy and welcoming
• Support teammates across the hotel during busy periods
• Ensure every guest feels cared for from arrival to departure

Skills

Customer service

Communication

Teamwork

Calm under pressure

Job description

Premier Inn in Ferndown (Ringwood Road, Tricketts Cross, Ferndown, Dorset) is seeking a Ground Floor Team Member. You will welcome guests, help them check in, and assist with breakfast or dinner service to ensure a smooth stay.

Shifts include evenings, weekends and busy periods. No hotel experience is needed; friendly, proactive people succeed with our training and team support. There are opportunities to develop skills across the hotel network.