Guest Services Associate

The Celtic Collection; Milford Haven; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality group in Milford Haven seeks a Guest Services Associate to create unforgettable first impressions. The role includes greeting guests, ensuring seamless check-in, and maintaining high service standards. Ideal candidates must have a positive attitude, multitasking ability, and a passion for hospitality. This full-time position offers a competitive hourly rate and various perks including free parking and training opportunities.

Benefits

Free parking while on duty

Lifestyle and retail discounts

Tailored training and development

Qualifications

• Genuine love for hospitality and people.
• Thrives in a fast-paced, guest-focused environment.

Responsibilities

• Greeting guests with warmth and professionalism.
• Using technology for seamless check-ins.
• Sharing knowledge of the hotel and local area.
• Maintaining high service standards.

Skills

Positive, can-do attitude

Multitasking skills

Attention to detail

Calm under pressure

Friendliness

Job description

JOB TITLE

Guest Services Associate

DEPARTMENT

Front Office - Tŷ Milford Waterfront

RATE OF PAY

£12.22 per hour plus amazing benefits!

CONTRACT TYPE

Full Time - Permanent

HOURS OF WORK

37.5 hours per week

SHIFT DETAILS

5 days out of 7

LOCATION

Milford Haven, SA73 3AA

Ready to create unforgettable first impressions?

At Tŷ Milford Waterfront, we're looking for a Guest Services Associate who loves making people feel welcome. If you're calm under pressure, friendly, and passionate about delivering exceptional service, this is your chance to shine!

What You'll Be Doing

• Greeting guests with warmth and professionalism from arrival to departure.
• Using the latest tech to make check‑in seamless and stress‑free.
• Sharing your knowledge of the hotel and local area to make every stay special.
• Keeping service standards high and smiles even higher!

What We're Looking For

• A positive, can‑do attitude and a genuine love for hospitality.
• Fantastic multitasking skills and attention to detail.
• Someone who thrives in a fast‑paced, guest‑focused environment.

Why Join Us?

Working with The Celtic Collection means more than just a job - it's a career journey! Enjoy perks like:

• Free parking while on duty.
• Lifestyle and retail discounts for you and your family.
• Tailored training and development from day one.

We'll support you every step of the way - because your success is our success!