Guest Services Assistant (Nights)

Holiday Inn Glasgow - East Kilbride; East Kilbride; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in East Kilbride seeks a Nights Guest Service Assistant to provide exceptional service during overnight shifts. The ideal candidate will ensure guests feel valued and cared for while maintaining hotel standards. Responsibilities include welcoming guests, managing drink services, food preparation, and supporting safety requirements. Candidates should have experience in a fast-paced environment, excellent communication skills, and the ability to work independently. The role offers a comprehensive rewards package including discounted stays and wellness support.

Benefits

Discounted hotel stays

Food and beverage discounts

Access to leisure clubs

Career development

Employee assistance programme

Qualifications

• Previous experience in a fast-paced, customer-facing role is preferred.
• Able to work independently during night shifts.
• Comfortable using MS Office.

Responsibilities

• Build strong relationships with guests and adapt approach to meet needs.
• Welcome late arrivals and ensure appropriate recognition for guests.
• Provide drinks service and prepare food from the 24-hour menu.
• Check out early arrivals and ensure accurate billing.
• Complete cleaning and setup for the next day.
• Support the night audit process.
• Ensure fire and safety requirements are met.

Skills

Customer service

Communication

Problem-solving

Technology use

Job description

We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods.

Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.

About the role

As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for.

Key responsibilities include:

• Building strong relationships with guests, adapting your approach to meet individual needs
• Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
• Providing drinks service on our residents bar
• Preparing and delivering food from our 24 hour menu for guests arriving through the night
• Checking out any early arrivals, ensuring accurate billing and a positve lasting impression
• Completing any clearning and set up required to ensure the hotel is ready for the next day
• Supporting the night audit process
• Ensuring fire and safety requirements are met

Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.

Other businesses may call this role Night Porter

Full details of the role will be discussed with shortlisted candidates. If you’d like to find out more before applying, please contact our resourcing team at [e-mail].

About you

Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts.

You will also:

• Be comfortable using a range of technology, including MS Office.
• Communicate clearly and professionally with guests and colleagues.
• Remain calm, organised and solution-focused, particularly during quieter overnight periods.

Benefits

Our rewards package includes:

• Discounted hotel stays around the globe, with food and beverage discounts.
• Attractive discounts across many major retailers, restaurants, and events.
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
• Personal and career development
• Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.

Next Steps

A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Director Of Procurement & Cost to discuss the role in greater detail.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] – we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.