Guest Services Ambassador

BaxterStorey UK; Reading; On-site; GBP 16,000 - 19,000; Part time

Job summary

A leading hospitality company in England seeks a Guest Services Ambassador to provide exceptional customer service in an engaging environment. Candidates should demonstrate strong communication skills, a commitment to food safety, and the ability to thrive in a fast-paced atmosphere. The role offers competitive pay and numerous benefits, including 28 days of holiday and employee development opportunities. If you are passionate about hospitality and eager to contribute to creating unforgettable customer experiences, we encourage you to apply.

Benefits

28 Days holiday inclusive of bank holidays

Birthday additional holiday

3 days volunteering days

3 days grandparent leave

24 weeks enhanced maternity leave

Secondary career leave

Wedding leave

Free meals on shift

Bespoke development training

Pension and life insurance

Discounts from Perkbox

Wellbeing hub

Access to employee assistance programme

Cycle to work scheme

Qualifications

• Excellent customer service skills with a friendly demeanor.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Basic numeracy skills for handling cash transactions.
• Knowledge of food and beverage service techniques.
• Understanding of food safety and hygiene practices.
• Ability to work flexible hours including evenings and weekends.
• Physical stamina to stand for extended periods and lift weights.
• Enthusiasm for delivering high-quality service.

Responsibilities

• Deliver exceptional customer service.
• Greet and assist customers warmly.
• Take and process food and beverage orders accurately.
• Serve meals ensuring presentation meets standards.
• Handle cash and card transactions accurately.
• Clean and sanitize dining areas and equipment.
• Restock supplies and assist in inventory management.
• Collaborate with kitchen staff for smooth service.
• Adhere to food safety and hygiene regulations.

Skills

Customer service skills

Communication skills

Interpersonal skills

Numeracy skills

Food service techniques knowledge

Food safety practices understanding

Physical stamina

Enthusiasm for service

Job description

Company Description

Title: Guest Services Ambassador - PT (20H)

Location: RG1

Salary: £16,192

Benefits:

• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 week’s enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all Guest Services Ambassadors to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a Guest Services Ambassador who strives to exceed expectations at every turn.

Job Description

Baxterstorey is seeking a friendly and efficient Hospitality Assistant to join our team in London, United Kingdom. As a Hospitality Assistant, you will play a crucial role in delivering exceptional customer service and maintaining high standards of cleanliness in our food service operations.

• Experience in admin, reception, and event bookings
• Greet and assist customers in a warm and welcoming manner
• Take and process food and beverage orders accurately and efficiently
• Serve meals and refreshments to customers, ensuring presentation meets our high standards
• Handle cash and card transactions, maintaining accurate records
• Clean and sanitise dining areas, kitchen equipment, and utensils
• Restock supplies and assist in inventory management
• Collaborate with kitchen staff to ensure smooth service delivery
• Adhere to food safety and hygiene regulations at all times
• Respond promptly to customer queries and concerns, escalating issues when necessary
• Assist in setting up and breaking down for events or functions as required

Qualifications

• Excellent customer service skills with a friendly and supportive demeanour
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Basic numeracy skills for handling cash and processing transactions
• Knowledge of food and beverage service techniques
• Understanding of food safety and hygiene practices
• Ability to work flexible hours, including evenings and weekends
• Physical stamina to stand for extended periods and lift moderate weights
• Previous experience in hospitality or food service is desirable but not essential
• Enthusiasm for delivering high-quality service and creating positive customer experiences

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.