Guest Services Agent – Heathrow Terminal 2

HGI2 - Front Office; Harlington Corner; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Discounted employee rates at Arora

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Hilton Garden Inn London Heathrow is seeking a Receptionist to join our front office team. You will greet guests, manage check-in/check-out, and provide information about facilities and local amenities with a warm, professional approach.

Ideal candidates will be friendly, organized, and able to multi-task while maintaining high standards of service. HOTEL experience is beneficial; uniforms are provided and meals are offered on duty.

Qualifications

• Excellent communication with guests in a hospitality setting.
• Strong organizational skills and attention to detail.
• Ability to multi-task and stay calm under pressure.
• Clear and professional written and spoken English.

Responsibilities

• Greet guests with a warm welcome and infectious smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Skills

Excellent communication

Multi-tasking

Attention to detail

Team player

English proficiency

Opera PMS

Tools

Opera PMS

Job description

Hilton Garden Inn London Heathrow is seeking a Receptionist to join our front office team. You will greet guests, manage check-in/check-out, and provide information about facilities and local amenities with a warm, professional approach.

Ideal candidates will be friendly, organized, and able to multi-task while maintaining high standards of service. HOTEL experience is beneficial; uniforms are provided and meals are offered on duty.